Software Support Engineer

Job Title: Support Engineer - SQL

Salary: £45k - £50k

Working Model: Hybrid

Key Responsibilities

● Develop, evolve and support a high-volume, automated case management system used daily across operational services

● Work across live system support and delivery of planned system changes and improvements

● Investigate and resolve complex issues within live production environments

● Support workflow based case processing and rule-driven system behaviour

● Identify recurring issues and implement preventative system improvements

● Use SQL to understand system behaviour and implement controlled fixes

● Produce clear, maintainable documentation that supports the wider development lifecycle and operational processes

● Prepare accurate high-level and detailed estimates to support planning and delivery activities.

● Manage and progress multiple development tasks concurrently while maintaining quality and momentum.

● Build strong knowledge of the systems and applications you support, enabling effective troubleshooting and enhancement across internal and external platforms.

● Collaborate within a cross-functional team to contribute to technical decisions and help shape solution design.

● Adapt effectively to evolving business needs and changing processes, maintaining a proactive and solution-focused approach.

Experience and Skills:

● Experience working with practice, case management, or workflow driven business systems

● Understanding of workflow driven case progression and rules based behaviour

● Experience supporting systems that manage cases, documents, and related operational

data

● Strong understanding of Microsoft SQL Server

● Advanced T-SQL skills

● Ability to write clean, efficient, readable and well documented code

● Proven experience creating and implementing effective testing approaches

● Experience of using code repositories

● Skilled in optimising complex SQL statements for performance

● Familiar with profiling tools

● Previous experience of helping to deliver work items accurately and on time