Technical Support Engineer (2nd Line)

Job Title: 2nd Line Support Engineer – Networking & Infrastructure Support

Salary: £30,000- £37,000

Location: Birmingham

A growing organisation is seeking a Level 2 Support Engineer with a strong networking and infrastructure background to join their technical support team. This role is ideal for a proactive IT professional who enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure

.
Key Responsibiliti

• esProvid e Level 2 technical suppo rt across networking, infrastructure, and cloud service
• s.Troubleshoo t complex networking issu es, including VLANs, routing, and switchin
• g.Configure and maintai n VLANs, ACLs, and firewall polici e
• s.Diagnos e Spanning Tree issu es and network performance problem
• s.Support and maintai n firewall, switching, and wireless infrastructu r
• e.Perfor m firmware and software upgrad es on networking equipmen
• t.Manage and maintai n virtualisation environmen ts (VM lifecycle management
• ).Suppor t Microsoft 365 servic es, including Exchange, Teams, and SharePoin
• t.Assist wit h Azure infrastructu re and understanding of cloud resource fundamental
• s.Suppor t SAN storage environmen ts and understand storage architecture basic
• s.Perfor m remote troubleshooti ng of technical incidents and service request
• s.Work within a n ITSM ticketing syst em, managing incidents, prioritisation, and escalatio
• n.Maintain and updat e technical documentation and knowledge base articl e
• s.Assist wit h backup technologies and data protection process e

s.
Required Skills & Experie

• nceStro ng troubleshooting and analytical problem-solving ski
• llsExperience supporti
• ng:VLAN configuration and managem
• entStatic routing on switches and firewa
• llsACL creation and modificat
• ionInbound and outbound firewall polic
• iesSpanning Tree troubleshoot

ingFirewall Experie

nceExperience supporting at least one of the following vendo

• rs:Check Po
• intCisco Mer
• akiJuni

perSwitching Experie

nceExperience supporti

• ng:HPE / Ar
• ubaCisco Mer

akiWireless Network

ingExperience supporting wireless environments includi

• ng:HPE Ar
• ubaCisco Mer
• akiCi

scoVirtualisat

ionExperience supporting virtual environments includi

ng:Hype

• r-VVM lifecycle management (create/delete/snapshots/maintenan
• ce)Virtual switch managem

entVMw

• areVM lifecycle managem
• entVirtual switch managem