Technical Support Specialist

Technical Support Specialist | Guildford | Onsite

Salary: £32k - £40k

I’m currently working with a well-established professional services organisation that’s looking to add an experienced Service Desk Analyst to their growing IT team.

This is a great opportunity for someone with strong Microsoft support experience who enjoys working in a fast-paced, customer-focused environment with exposure to modern cloud technologies.

Tech Stack Includes:

• Microsoft 365

• Intune

• Windows 10/11

• Azure / Entra ID

• Azure Virtual Desktop (AVD)

• Exchange Online

• Teams / SharePoint / OneDrive

• ITSM platforms (ServiceNow, Halo, FreshService etc.)

The Role:

• Providing 1st & 2nd Line support

• Troubleshooting across Microsoft environments

• Supporting users in an ITIL-driven environment

• Working closely with infrastructure teams and third parties

• Contributing to process improvements and documentation

• Acting as an escalation point where required

Ideal Background:

• Previous Service Desk / IT Support experience

• Strong Microsoft 365 support skills

• Experience with Azure AD / Entra ID & Active Directory

• Strong customer service and communication skills

• Experience with ticketing/ITSM systems

Desirable:

• Intune

• AVD / Azure exposure

• PowerShell

• HaloITSM

• Professional services or regulated environment experience

Excellent opportunity for someone looking to develop further within a modern Microsoft environment with strong progression potential.

If interested, please apply or message me directly for more information.