Business Analyst Apprentice

The Diligenta vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. The programme sits within Diligenta’s Change and Transformation functions. This is a fantastic opportunity for someone with a degree looking to break into the sector with the opportunity to progress within the company.

Role

This role sits within Diligenta’s Change and Transformation functions. It is a fantastic opportunity for someone looking to break into the industry. This is an exciting time to be working in an environment where the pace and diversity of business change increases the complexities between the digital world and physical worlds. Diligenta will give you the opportunity to gain experience from the best and progress in your career within the company. 

Diligenta’s scheme focuses on building a broad future skill set within our Change function. The function is uniquely positioned in Diligenta to drive critical business outcomes which both support the delivery of the Diligenta Corporate Strategy and provide value for our customers.

The scheme offers the opportunity to work in the discipline of Business Analysis.

You will be working in a modern office environment with the potential for hybrid working, a relaxed dress code, and with a team that is here to support you in your career and personal development.

Within the role you will:

  • Work on challenging projects with real business impact. 
  • Develop skills in business analysis and general project management. 
  • Work with a designated mentor. 
  • Benefit from the skills and capabilities of the global parent company, Tata Consultancy Services. 
  • Receive in-house training on systems, processes, and core brand values

Training

The successful candidate will be enrolled on the Level 4 Business Analyst Apprenticeship with Instep UK. 

The apprenticeship is delivered:

This programme transforms promising individuals into true change agents, helping them drive business-critical projects.

Course Objectives:

  • Rework internal processes to boost organisational efficiency
  • Enhance customer outcomes by designing for customer needs
  • Accelerate transformation initiatives
  • Stay up to date with cutting edge technologies like machine learning and AI

Individuals who work on change initiatives. They’re typically involved in troubleshooting problems or looking for opportunities to improve ways of working, like operations managers or innovation leads. This course enables them to select the right approach to solving the right problems, and to produce the right solution.

Programme format:


The programme’s delivered in 6 modules across 15 months. Each module consists of three components, based on our learning methodology:

Ignite: Online activities that participants complete before the Masterclasses, helping to engage them in the topic. Approximately 3 hours per module.

Immerse: Masterclasses where participants get the opportunity to bring what they learn to life with practical activities and interact with other learners. 17 x ½-Day Masterclasses.
Impact: Activities completed after the masterclass to help participants reflect upon their learning. They are also designed to capture evidence of the knowledge that has been gained, and the skills and behaviours that have been embedded. This helps to build the portfolio of evidence that participants need for their End-Point Assessment. The time requirement varies depending on the complexity of the activities per module, but equates to roughly 4 hours per month.

You will receive 1-2-1 remote coaching from your Instep tutor. 

Qualification gained:


Business Analyst Level 4 Apprenticeship

Participants will also be qualified to gain the following BCS-accredited units:

  • Business Analysis Practice
    Requirements Engineering
    Modelling Business Processes

There are many further learning and development opporunities available in the company after completing your apprenticeship. 

Apprenticeship Standard
Business analyst (level 4)
Training Provider
INSTEP UK LIMITED
Working Week
37.5 hours per week Monday - Friday between 9am and 5pm
Expected Duration
1 Year 10 Months
Positions Available
4
Closing Date
Sunday, 13th July 2025
Start Date
Monday, 1st September 2025

Desired Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Analytical skills
  • Team working

Qualifications

  • Any Degree, grade 2:2 (Essential)

About the Employer

Diligenta Ltd
The Diligenta vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. Within a business environment that has been described as ‘home’ by many employees, we drive a culture that is founded on positive change and development. We provide services to one in four of the UK’s population administering more than 23 million policies, providing a wide range of services including Customer Services, IT and Change Management to major life and pensions insurers. Our aim is to be acknowledged as the 'best in-class’ platform-based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development. We aim to solve problems clients can't solve themselves, through our exceptional services and diverse platforms, all of which gives us our distinct personality. Our extensive digital platforms allow us to provide the excellent customer experience which is at the heart of everything we do. We also believe that providing an excellent employee experience is just as important. We care about the moments that matter and work at delivering diverse solutions every day. We at Diligenta believe that a diverse mix of talented and ambitious people helps us better understand and respond to our client customer needs. Working in customer facing roles can be extremely rewarding, and by using a range of digital platforms to find the optimum solution for your customer, you can help people achieve goals and play a direct role in the success of the busines https://www.diligenta.co.uk/ (opens in new tab)
Company
Diligenta Ltd
Location
Peterborough Business Park, Lynch Wood, Peterborough, Cambridgeshire, England
Hybrid / WFH Options
Employment Type
Higher Apprenticeship
Salary
£27,500 a year
Posted
Company
Diligenta Ltd
Location
Peterborough Business Park, Lynch Wood, Peterborough, Cambridgeshire, England
Hybrid / WFH Options
Employment Type
Higher Apprenticeship
Salary
£27,500 a year
Posted