Risk Events Manager
Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.Summary of the role We currently have a vacancy for a Risk Event Governance Manager in Bristol or Edinburgh . This role is responsible for overseeing the governance, management and resolution of business incidents and risk events across the Lloyds Banking Group account. You will lead a team of Incident and Event Managers, working closely with Operations, IT, Group Risk, Client and Lloyds Banking Group stakeholders to ensure incidents are identified, investigated and resolved in line with regulatory and client expectations. The role offers the opportunity to influence customer outcomes, drive improvements in incident governance and help strengthen risk management practices across the organisation.What you'll be doing
- Leading and developing a team of Incident and Event Managers, ensuring delivery of high-quality incident governance and customer outcomes.
- Overseeing the identification, management and resolution of business incidents and risk events in line with governance frameworks, client requirements and internal standards.
- Working closely with Operations, IT, Change, Group Risk and Lloyds Banking Group stakeholders to coordinate investigations and drive timely resolution of incidents.
- Ensuring customer remediation activities are completed accurately and within agreed timescales where customer impact has been identified.
- Identifying root cause themes, producing meaningful analysis and engaging stakeholders to implement improvements that reduce the risk of recurrence.
- Producing management information, reports and updates for senior stakeholders, governance forums and client meetings.
- Promoting a strong risk event culture across the organisation through stakeholder engagement, training and ongoing support.
- Building effective relationships with internal and external stakeholders while acting as a key point of contact for incident and event governance matters.
- Supporting continuous improvement initiatives by identifying opportunities to strengthen controls, governance processes and operational resilience.
- Previous experience within Financial Services, Life & Pensions, Risk, Governance, Operational Risk, Incident Management or Operational Oversight environments.
- Strong leadership skills with experience managing, mentoring or developing teams.
- Excellent stakeholder management skills with the ability to influence, challenge and build effective working relationships across multiple business areas.
- Experience managing incidents, risk events, remediation activities, issue management or governance processes within a regulated environment.
- Proven ability to conduct root cause analysis, identify trends and support the implementation of effective corrective actions.
- Strong organisational and planning skills with the ability to manage competing priorities and deliver against tight deadlines.
- Strong communication skills with experience presenting information to senior stakeholders, governance forums and clients.
- A solid understanding of regulatory, compliance and risk management practices within Financial Services.
- A professional qualification such as CII, or previous experience within Life & Pensions administration, would be advantageous.
- 31 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- ·Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goodsCycle to Work Scheme & Interest free Season Ticket loans
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
- A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
- Apply to find out about our other benefits