Sales Effectiveness Analyst

Do you have experience improving CRM experiences?
Are you able to lead deliverables and work effectively in a fast-paced, matrixed organisation?

About Us

LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.

About The Role:

The Sales Operations Analyst will manage the day-to-day use of all tools within the gNS function, improve CRM experiences for Sales users, and provide support across Sales Operations. You will collaborate closely with global Sales and the wider RELX Sales Ops team to support the development of world-class tools and processes. Reporting to the Senior Director of Sales Ops, you will assist in ensuring seamless growth and Go-To-Market operations across all global markets.

Responsibilities:

• Manage day-to-day relationships and support for all sales tools, including Salesforce, Gong Base & Engage, Seismic, LinkedIn Sales Navigator, Outreach, and ZoomInfo
• Support the integrated tech stack strategy for the business, including metrics for ROI measurement and continuous ROI reporting
• Collaborate with the Sales Enablement team to develop and deliver best practice sales education on sales processes and tools. Drive and monitor adoption and compliance
• Troubleshoot and maintain all sales-support tools to ensure smooth daily operations
• Partner with the Senior Director of Operations to design and implement processes that promote efficient sales flows and high-quality data and reporting
• Assess tools' efficiency and impact, foster positive relationships with collaborators and sales teams, and drive process improvements
• Serve as the initial point of contact for regional constituent questions or issues
• Provide insights and recommendations based on sales data trends to drive informed decision-making

Requirements:

• Experience with Salesforce CRM
• Strong knowledge of tools such as Gong Base & Engage, Seismic, LinkedIn Sales Navigator, Outreach, and ZoomInfo
• Skills in working with external vendors and managing relationships
• Understanding of budget management to deliver cost efficiency
• Strong analytical focus
• Process improvement experience with process map creation through Visio or similar

Preferred Qualifications:

• Salesforce Admin certification
• Lean Six Sigma

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Benefits

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers, and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity, and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

About The Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.