Administrator

Role: Administrator (Telecoms Team)

Hours: Monday to Friday, 9:00am – 5:30pm or 8:30am – 5:00pm

Location: NG1 (2 days in the office)

Duration: 12-month maternity cover (with potential to go permanent)

Salary: £24,000 – £28,000, depending on experience

If spreadsheets, supporting customers, and keeping a busy team organised sounds like your thing and you’re excited by learning new technology and AI this could be the role for you. We’re looking for an Administrator to join a friendly telecoms team within a fun, sociable digital marketing agency.

You’ll be based in modern city-centre offices, enjoying perks such as free barista-made coffee, free breakfast, and beer or prosecco every Thursday.

The role

You’ll take ownership of the day-to-day telecoms admin tasks, helping to keep everything running smoothly. No previous telecoms experience is needed, just a positive attitude, strong self-confidence, and the ability to work independently when required.

You’ll be comfortable juggling deadlines, delivering work to a high standard, and communicating confidently with customers, account managers, and internal teams. As part of a small, supportive Operations team, everyone chips in, learns from one another, and develops new skills, meaning plenty of variety and opportunity to grow.

What you’ll be doing

• Managing daily telecoms tasks, including new number connections, cancellations, destination number changes, call stats, and number enquiries
• Handling queries, issues, and problems professionally, resolving them independently where possible or escalating when needed
• Keeping management and billing platforms accurate and up to date
• Processing number porting requests in line with client requirements
• Preparing for the monthly bill run, ensuring all records are correct before invoicing
• Adding new live numbers, cancellations, line rental changes, and exceptions to the billing platform
• Identifying, troubleshooting, and resolving any billing errors
• Responding to client billing queries in a professional and timely manner

What you’ll bring

• A strong admin background with confidence using spreadsheets
• A natural eye for detail — you spot the small things others miss
• Super-organised, with the ability to juggle tasks like a pro
• Comfortable working at pace and spinning multiple plates
• Confident communicating with clients and suppliers over the phone
• Clear, friendly written and verbal communication skills
• Calm under pressure with a “let’s get it done” attitude
• A creative thinker who enjoys finding smarter, better ways of working

Benefits

25 days annual leave 

A competitive salary, pension plan and healthcare benefit scheme

Hybrid working policy

Team meals, activities and workiversary treats!

Clubs (inc monthly book club) & weekly quiz

If this sounds like you, we’d love to hear from you, please apply now with your most up-to-date CV.

 INDRCA

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