Customer service / IT Helpdesk

IT Helpdesk / Customer Service AdvisorRuddington (easily accessible from Nottingham – direct bus route)£12.21 per hourTemporary (3–6 months, with potential to extend or go permanent)Full-time, 37.5 hours per week

Hours: Monday to Friday, 8–4 or 9–5.

Hybrid working: Initially office-based, with the option of 1 day per week from home after training.

Saturdays: 2 per month (working from home, 8:30–4:30). A weekday off is given in lieu.

Are you confident on the phone, great at problem-solving, and looking for your next opportunity in customer service?

We’re recruiting for a 1st Line IT Helpdesk Advisor / Customer service advisor to join a well-established and highly respected UK opticians brand at their head office in Ruddington.

This role is ideal for someone with strong communication skills who enjoys supporting others and providing great service – no prior IT experience required (full training provided).

What you’ll be doing:

• Acting as the first point of contact for IT queries from stores across the UK (over 550 locations).
• Logging tickets and directing them to the right team.
• Unlocking user accounts and completing password resets.
• Answering inbound helpdesk calls (up to 30–40+ per day).
• Providing excellent customer service to colleagues at all levels, including senior managers.
• Supporting ongoing IT projects.

What we’re looking for:

• A confident communicator, able to hold conversations with people at all levels.
• Strong attention to detail and accuracy when logging information.
• A proactive approach with good customer service skills.
• Someone reliable, flexible, and comfortable with repetitive tasks.

The details:

• Hours: Monday to Friday, 8–4 or 9–5.
• Hybrid working: Initially office-based, with the option of 1 day per week from home after training.
• Saturdays: 2 per month (working from home, 8:30–4:30). A weekday off is given in lieu.
• Contract: Temporary, 3–6 months with the potential to extend or become permanent.

This is a great opportunity to build your experience in IT and customer service while working for a market-leading company with a supportive team.Apply now to kickstart your career in IT helpdesk support!

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