Senior Account Manager - Education

Senior Account Manager – Education (Digital Consultancy)

Location: Leeds (Hybrid / UK-wide with travel)

Contract: Full-time, Permanent

Salary: £60,000 per annum

Overview

Our client, a leading digital consultancy, is seeking a Senior Account Manager – Education to support and grow strategic client partnerships within the education sector. This role plays a key part in managing high-value, long-term public sector accounts and delivering the commercial strategy for the sector.

The position combines account ownership, commercial delivery, and sales growth, with a strong emphasis on stakeholder engagement, contract governance, and social value delivery. It is well suited to a commercially minded account manager who enjoys working at pace, bringing teams together, and shaping future opportunities while maintaining excellence across live work.

Responsibilities

Commercial Delivery & Account Management

• Own day-to-day commercial performance across assigned accounts, including forecasting, margin management, renewals, extensions, and issue resolution.
• Build and maintain trusted relationships with senior client stakeholders.
• Lead the coordination, completion, and return of Statements of Work (including delivery against a defined service-level turnaround).
• Consolidate inputs from delivery, technical, legal, and resourcing teams into clear, accurate, and commercially robust documentation.
• Maintain accurate account, pipeline, and CRM records, ensuring reporting remains current and reliable.

Sales & Growth Ownership

• Own and deliver a defined portion of the education sector sales target.
• Identify and progress expansion opportunities within existing client accounts.
• Lead smaller bids and commercial extensions, while supporting larger strategic pursuits.
• Develop a strong understanding of education sector priorities, policy context, and client needs to support effective account planning.
• Contribute to bid responses and commercial shaping activities within an agreed value range.

Resourcing & Onboarding

• Forecast demand across live and pipeline work, ensuring resourcing aligns with delivery timelines.
• Work closely with delivery and resourcing teams to confirm requirements and readiness.
• Coordinate onboarding activity to ensure teams can mobilise on time and as planned.

Social Value & Value-Add Delivery

• Ensure all social value commitments made at bid stage are delivered, tracked, and evidenced.
• Coordinate value-add initiatives, events, and activities that strengthen client relationships and engagement.
• Produce accurate monthly client reports covering KPIs, social value delivery, value-add activity, and overall account performance.

Requirements

Essential

• Commercial or client-facing experience within a professional services or public sector environment.
• Strong relationship-building skills with senior stakeholders.
• Experience managing Statements of Work, contracts, renewals, or similar commercial processes.
• Strong financial planning, budgeting, and forecasting capability.
• High attention to detail across commercial documentation and reporting.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities, stakeholders, and deadlines.
• Proactive, solutions-focused approach with strong problem-solving skills.

Desirable

• Experience within public sector digital transformation environments.
• Knowledge of the education sector or related policy landscape.
• Willingness to develop deeper understanding of digital delivery disciplines over time.

Benefits

• Competitive salary with clear accountability and progression opportunity.
• Contributory pension scheme.
• 25 days' annual leave plus UK public holidays.
• Flexible benefits package, including options for additional leave, wellbeing contributions, and charitable giving.
• Life assurance and critical illness cover.
• Cycle-to-work scheme and electric vehicle salary sacrifice scheme.
• Volunteer days and wellbeing initiatives.
• Employee discount platform.
• Relocation support package available for eligible candidates.

Application Process

The recruitment process may include interviews and additional assessment stages where appropriate. Our client is committed to providing an inclusive, accessible recruitment experience and welcomes applications from candidates of all backgrounds. Reasonable adjustments will be supported throughout the process.

Candidates must be willing to travel nationally to client sites and office locations as required.