Sales Development Representative (SDR) - Dach Market

About Dixa

Dixa is transforming customer experience for consumer brands with our AI-powered Customer Service platform. More than a ticketing tool, we help brands turn service into a growth engine, unlocking revenue, loyalty, and insights. Since launching in 2018, we've grown from Copenhagen to a global presence across Europe and North America, raised $155M+ from General Atlantic and others, and are disrupting the $50B+ customer service software market. Today, we power leading digital-first brands in ecommerce, D2C, gaming, and fintech with 30–500 agent teams.

The Opportunity

The Sales Development Representative (SDR) plays a key role in accelerating Dixa's growth by identifying, engaging, and qualifying potential customers. Working closely with an assigned Account Executive, the SDR is the first point of contact for prospective customers - uncovering their challenges, communicating Dixa's value, and building a robust pipeline of qualified opportunities. This role is an excellent entry point into a career in consultative sales, with clear opportunities for growth and progression within Dixa's commercial organisation.

Professional Qualifications

• Full professional proficiency in English and German, with excellent written and verbal communication skills.
• Prior experience in a sales, customer-facing, or outbound prospecting role is advantageous but not required.
• Familiarity with CRM systems and sales prospecting tools (e.g. Salesforce, LinkedIn Sales Navigator, Outreach) is a plus.
• An understanding of or genuine interest in the customer service and CRM industry.

Personal Qualifications

• Self-motivated and results-oriented, with a drive to meet and exceed targets consistently.
• Passionate about building a career in consultative sales and eager to learn and develop quickly.
• Strong communicator who can engage prospects confidently and handle objections with professionalism.
• Organised and detail-oriented, able to manage a high volume of outreach activity while keeping CRM records accurate.
• Collaborative team player who also thrives working independently to achieve individual goals.
• Curious and commercially aware, staying informed about market trends and the competitive landscape.

What Success Looks Like

Your impact will be measured across three core areas:

🎯 Pipeline Generation - Hit and exceed outbound sourced pipeline targets, build a robust qualified pipeline for your Account Executive, and deliver high-quality, pre-qualified meetings with key decision-makers that convert to closed deals.

🤝 Prospect Engagement - Execute multi-channel outreach across phone, email, LinkedIn, and events, nurture long-term relationships with prospects and past opportunities, and handle objections confidently to keep deals moving forward.

📊 Process & Craft - Maintain accurate CRM and sales engagement records, leverage AI tools to personalise outreach at scale without losing the human touch, and continuously sharpen your market expertise to become a genuine authority in the customer service and CRM space.

What We Offer

• Competitive base salary + variable compensation and 5% pension on top
• Budget for partner events and professional development
• 25 days’ paid annual leave + 5 Dixa Wellbeing days for recharging
• Private health insurance
• Generous paid parental leave for work-life balance
• Lunch allowance