IT Support Technician Apprentice

As an IT apprentice, you will be part of a wider IT support function. You will work with colleagues responding to IT incidents both remotely and in-person across multiple sites. These incidents vary and can involve Cloud, Networking and Hardware technologies.

Roles and responsibilities, but not limited to;

• Live the mission, values and drivers every day.
• Support business services to ensure service targets are being met and all processes are followed.
• Support the business services team to instil processes, quality of service and industry best practices throughout your service area.
• Ensure all requests are logged and managed to completion on the service management tool.
• Follow processes as set out in mapping tool and identify any areas where they can be improved upon.
• Support IT hardware on site, including basic repairs, wireless and wired network troubleshooting, reimaging and initial software triage across all academies within our trust.
• Rapid on-site response to incidents that are affecting teaching and learning in the classroom.
• Maintain asset information relating to IT equipment when it is moved/deployed or disposed of across our trust.
• Active involvement in yearly refresh projects for on-site devices and other refresh initiatives.
• Escalate issues impacting on your ability to meet specific objectives to the IT Team Leader ensuring issues are flagged in a timely manner.
• Manage workload and relationships over several academies.
• Maintain and complete checklists for daily/weekly/monthly tasks as set out by the IT Team Leader.
• Work flexibly across a number of academies as required to enable effective service delivery.
• Committed to complete projects, tasks and off the job training to complete apprenticeship.
• Engage fully in the trusts professional growth process to fulfil personal potential and be able to participate effectively in the implementation of our trust's strategic big moves.
• Attend meetings / training and carry out administrative tasks and duties as specified on the trust calendar.
• Consistently implement all trust policies and contribute to decision-making and consultation procedures.
• Report any safeguarding concerns immediately to a Designated Safeguarding Lead.
• Carry out any other reasonable duties as requested by your line manager.

• Team Working
• Organisation Skills

• None required Other, grade None required (Desired)