Adobe Technical Consultant

Responsibilities

The consultant will work within client's Field Engineering organisation, delivering structured advisory engagements, known as Success Accelerators, to Adobe Ultimate Success customers.

• Conduct customer discovery and assessment workshops

• Analyse customer environments, technical challenges, and business objectives

• Deliver accelerator engagements using Adobe-approved methodologies and playbooks

• Produce assessment reports, recommendations, roadmaps, and other customer deliverables

• Present findings and recommendations to technical and business stakeholders

• Collaborate with Adobe CSMs, TAMs, and Field Engineering teams

• Manage multiple concurrent customer engagements while maintaining high delivery quality standards

Typical accelerator engagements may cover Technical Readiness, such as Troubleshooting's, Solution Optimisation, Implementation and Go-Live Readiness, Upgrade or Migration Readiness, Adoption and enablement.

Required expertise: Adobe Experience Platform (AEP), plus experience across at least two of RTCDP, Adobe Journey Optimizer (AJO), or Customer Journey Analytics (CJA).

Candidates should demonstrate practical customer-facing consulting or advisory experience involving data ingestion, identity management, audience segmentation, activation, and enterprise data architecture.

Qualifications

• Experience delivering technical consulting, advisory, or professional services engagements for enterprise customers

• Strong functional and technical expertise within the relevant Adobe solution track

• Proven ability to conduct structured assessments and discovery engagements

• Experience developing written recommendations, assessment reports, or roadmap deliverables

• Strong communication and presentation skills for technical and business audiences

• Ability to work independently and manage multiple concurrent customer engagements

• Willingness to work within Adobe delivery methodologies, systems, and engagement processes

• Adobe certifications relevant to the proposed solution area

• Experience delivering services within subscription-based or customer success models

• Familiarity with short-form advisory or accelerator-style consulting engagements

• Understanding of enterprise data privacy and regulatory considerations, including GDPR

• Experience supporting customers across EMEA markets