Project Manager

Doherty Associates (DA) has delivered IT solutions for the past 30 years to world-renowned, international clients. We are a Microsoft Gold Partner with six gold competencies, a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited.

Our clients rely on our specialist expertise across infrastructure, cloud solutions, hybrid working, modern workplace, data and BI, cyber security, governance and compliance, and networking. We have built a reputation as a company that keeps its promises and delivers quality.

We are now growing our project management team and this new position will suit an experienced IT Project Manager, with a deep understanding of delivering managed services projects, predominantly in the Microsoft Modern Work / M365 space.

Client Engagement

• Act as the primary point of contact for clients, understanding their needs and expectations.
• Collaborate with clients to define project requirements, scope, and objectives.

Project Planning and Execution

• Develop comprehensive project plans for the implementation and delivery of the project requirements and scope.
• Coordinate with technical teams to ensure successful execution of projects.
• Monitor project progress and manage changes in project scope, schedule, and costs.

Project Governance

• Implement and enforce proportionate project governance to guarantee the delivery of high-quality services.
• Conduct project kick-off meetings and regular project checkpoints to drive project delivery and maintain control of project scopes and budgets.
• Track project issues and risks and report them to appropriate stakeholders via governance meetings and highlight reporting.
• Ensure projects are transitioned into the Managed Services team and project completion is carried out, ensuring customers are satisfied and sharing any lessons learned.

Stakeholder Communication

• Communicate project status updates, and key milestones to clients and internal stakeholders in a timely manner.
• Address and resolve client concerns or escalations promptly.

• Prince 2 Practitioner or other (equivalent) industry-recognised qualifications.
• Background of working as a Project Manager in a Managed Service Provider environment, delivering cloud-based projects (Microsoft Modern Work / M365 technology stack).
• Solid understanding of both, Waterfall and Agile methodologies, with the ability to apply the most appropriate project controls to suit the situation.
• Strong understanding of IT service management (ITSM) principles.
• Experience of project management tools and ITSM platforms.
• Familiarity with vendor management and procurement processes.
• Ability to manage delivery of multiple projects simultaneously to different customers.
• Good commercial acumen, financial governance of a project, including budget and profitability tracking, invoicing, and managing changes to scope.
• Fluent level of spoken and written English.

• Professional with gravitas.
• Excellent communication and interpersonal skills.
• Excellent collaborator and team player.
• A sense of accountability and urgency.
• Excellent planning skills with an ability to think strategically and build contingency within the planning.
• Ability to follow business procedures (such as weekly highlight reporting and project tracking).

• Basic salary plus performance bonus
• 34 days of annual leave (incl. 8 UK bank holidays and a day off on your birthday)
• We are passionate about our success being driven by 'better together' and offer hybrid working
• Enhanced family-friendly benefit schemes including company sick pay
• Sponsored training and development and where applicable to the role, a technical exams incentive scheme
• Private medical insurance and Employee Assistance Programme