Global Performance Marketing Manager

Who we are Our Hotels We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide.Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update Reference 2026-6406 Your future, our legacyHotelDorchester CollectionDivision & DepartmentCorporate Office - Sales & MarketingJob TitleGlobal Performance Marketing ManagerContract TypePermanentStatusFull timePosition OverviewWe care about your career and are known for having the absolute best people in the industry. When you join us as a Global Performance Marketing Manager you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.What you'll getAs Global Performance Marketing Manager at Dorchester Collection, here are just some of the great benefits you will receive: Complimentary stays with breakfast included in all 10 Dorchester Collection hotels 50% off at bars and restaurants within all of our Dorchester Collection hotels750 Refer a friend bonus schemeWorld class development opportunitiesSocial events throughout the yearWorkday Lunches in the form of a prepaid contactless cardSeason ticket loan and cycle to work schemeExclusive Access to a discount platform featuring 1000s of retailersSubsided access to gyms, fitness classes and wellness experiencesPrivate medical insuranceCompetitive retirement schemeWhat you'll doAs the Global Performance Marketing Manager, you will be responsible for owning the performance marketing and revenue growth across the Dorchester Collection portfolio., driving measurable commercial returns through paid media, CRM and data-driven campaign strategy. In this role, you will:Develop and execute paid media strategy across search, social, display, and programmatic channels, with full accountability for direct revenue targets and ROASOwn the CRM strategy: lifecycle programmes, personalisation frameworks, audience development, and revenue attributionLead campaign planning from brief through execution and post-campaign analysis, ensuring alignment with brand and commercial prioritiesManage agency relationships: briefing, performance reviews, budget allocation, and contract negotiationsOwn analytics and reporting: define KPIs, interpret performance data, and translate insights into actionable commercial decisionsManage performance marketing budget with clear revenue accountabilityPartner with hotel commercial teams to align activity with property-level objectives and promotional calendarsIdentify opportunities for growth through new channels, audiences, and testing frameworksOur values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Digital Marketing Manager you’ll have the opportunity to bring these to life and continue to create our legacyLead and support the Digital Marketing Executive by setting clear goals, providing regular feedback and coaching, encouraging professional growth, and helping prioritise day-to-day activities to deliver successful campaigns.The items shared are the essence of a day in the life of a Performance Marketing Manager, but we’ll make sure you are provided with specifics on how we care for our brandThe hours of operation for this role are Monday to Friday 9:00am to 5:30pm, based in our corporate office in Knightsbridge. You are able to work from home on Fridays.What you'll bringPrevious experience in performance marketing in luxury hospitality, travel, or premium lifestyle brandsPrevious experience managing six-figure paid media budgets with demonstrable revenue outcomes and direct commercial accountabilityProven experience managing agency relationships end-to-end: setting strategy, challenging performance, reallocating spend, and holding partners to commercial standardsDeep, hands-on expertise across Google Ads, Meta Business Suite, programmatic (DV360 or similar), and at least one enterprise CRM platform (Salesforce Marketing Cloud, Adobe Campaign, or equivalent)Fluent in GA4, attribution modelling, and revenue analytics; able to interpret data and translate it into actionable commercial decisionsExperience with multi-property or multi-market campaign planningExperience directly line managing at least one marketing executive or coordinator; comfortable setting objectives, giving feedback, and developing junior talentAbility to manage upwards and sideways across hotel commercial teams, balancing multiple stakeholders without direct authorityStrategic thinker who can balance brand integrity with revenue ambitionDegree in marketing, business, or related field, or equivalent commercial experiencePosition locationJob LocationUnited KingdomLocation3rd Floor, 1 Knightsbridge SW1X 7LX London