Digital Change Business Analyst
Job summary
Dorset County Hospital is growing its digital transformation and change service, and is looking to recruit an experienced Business Analyst to join the team. The post holder will play a pivotal role in delivering our exciting change programme by helping to define requirements, redesign work processes, and build a culture of digitally-enabled change.
The scope of role is varied, involving both technical and operational/clinical areas. The post holder will bring experts together to identify, define, and promote new ways of working. To do this, they will need to become familiar with the digital tools available, including clinical and non-clinical systems and internally developed solutions, as well as with patient pathways and operational processes. Recognising the complexity of clinical and operational processes, the post holder must be comfortable with a degree of ambiguity and will work as a consensus builder to help facilitate the co-design of new processes.
The successful candidate will be experienced in business analysis/process redesign, ideally including experience working in digital change. A grasp of technical concepts such as integration, data structures and system architecture is required in order to produce designs useful to technical teams. They will work closely with internal and external teams as designs are implemented, refining requirements and designs as projects/initiatives progress and ensuring requirements have been met to an acceptable standard.
Main duties of the job
The post holder is responsible for ensuring that the digital requirements of the Trust are captured correctly and that are benefits identified and realised. This will include the following key responsibilities:
- Mapping and redesigning business processes
- Consensus building, facilitation, and collaboration with sometimes disparate groups of stakeholders
- Capturing high level and detailed business requirements and expressing them as required by the project
- Capturing acceptance criteria for business requirements which accurately quantify when a requirement is considered to be met
- Translation of business requirements into cohesive, high level solution designs which can be implemented by technical teams
- Verification of implemented requirements
- Contributing to project documentation and supporting the transition of solutions into service through tasks such as user training and support
- Developing good relationships with Trust staff and communicate effectively in order to successfully capture the right information to deliver business change
- Research and understand NHS standards and statutory national requirements as required by relevant projects
- Identify and set effective working processes, practices and professional standards that could be adopted by the Digital Services department
About us
The Digital Services team is a friendly, supportive, and dedicated group of digital professionals who are committed to providing outstanding support services to Dorset County Hospital.
The post holder will work closely with digital colleagues from services including:
- Clinical Systems
- Development
- Digital Portfolio Team
- Business Intelligence
- Health Records
- Clinical Coding
- Digital Technology and Infrastructure
- Digital Change and Training
- This role may include working across the Dorset Providers and the HealthSet Programme.
The successful candidate will be fully supported and be provided with opportunities to develop new skills and knowledge as part of their role.
We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate's individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.
All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.
Job description
Job responsibilities
UKVI Sponsorship: This role may be available for sponsorship under the Skilled Worker visa route, as defined by UK Visas and Immigration (UKVI). Sponsorship will be determined based on your current situation and on a case-by-case basis.
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Please contact us at Recruitment@dchft.nhs.uk if you are unable to view or download the attachment.
For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.
Person Specification
Education, Qualifications, and Training
- Educated to degree level or NVQ Level 4/5 in Management, Project Management, or Administration or equivalent professional experience.
- Foundation Certificate in Business Analysis or equivalent professional experience related to planning change
Experience
- Experience of planning, developing and implementing changes to services, systems, or processes.
- Experience of being part of a team which delivered successful business change.
- Experience in defining problems, identifying requirements, and appraising options.
- Experience of process mapping, defining and documenting 'as-is' and 'to-be' processes
- Experience of creating documents which include high-level and detailed business/technical requirements, acceptance criteria definition, and solution design requirements.
- Experience of successfully communicating complex information to non-expert audiences, with confirmation of understanding.
- Experience in working with healthcare information systems, ideally with an understanding of systems integration methodologies associated with patient-based information systems.
- Significant experience in understanding acute hospital patient management processes
Skills and Competencies
- Very good organisational, analytical and judgement skills to provide a rounded and comprehensive support service with effective decision making and prioritisation setting
- Computer literacy and competency in Microsoft Office applications (or equivalent) to a reasonably high level of capability, specifically Microsoft Word, Excel and PowerPoint
- Use of initiative including the ability to prioritise, work to tight deadlines and work with limited supervision
- Proven ability to build effective relationships with internal and external stakeholders.
- Strong verbal and written communication skills, with the ability to adapt messaging appropriately for a wide range of stakeholders at different levels.
- Comfortable with ambiguity and able to flex to meet changes in business requirements.
- Skilled at facilitating and leading meetings and workshops with representatives with differing areas of focus or with conflicting requirements/opinions.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Dorset County Hospital NHS Foundation Trust
Address
Dorset County Hospital
Williams Avenue
Dorchester
DT1 2JY
United Kingdom
Employer's website
https://www.dchft.nhs.uk/working-for-us/