Implementation Support Officer - Speech Recognition
Job summary
Implementation Support Officer (Speech Recognition & Digital Dictation)
Dorset HealthCare are seeking flexible, enthusiastic and motivated individuals to join the Speech Recognition & Digital Dictation (SR&DD) project team during a Trust-wide deployment.
This is an exciting opportunity to play a key role in the implementation and rollout of digital clinical documentation and associated AI systems across multiple sites in Dorset. The programme will run over a 9-month deployment period, requiring repeat deployment activities across services.
You will support staff before, during and after go-live to ensure successful adoption of SR&DD technology and help embed new ways of working.
The role requires the ability to travel extensively to Trust sites across the county.
This is a full-time post of 37.5 hours per week. The post holder will be required to work flexibly to meet the needs of the service across multiple sites in Dorset. This will include unsocial hours and shift work. Flexible working arrangements will be considered.
This is a fixed term role and for those with current NHS service, the role will be offered on a secondment basis only. Please obtain permission to be released on a secondment before submitting an application.
Main duties of the job
Support the deployment of the SR&DD system across Trust sites
Assist with service change and encourage staff engagement with new technology
Respond to service needs during implementation and go-live periods
Provide ongoing support to ensure effective system use
Help troubleshoot issues and direct queries appropriately
Support IT teams with problem solving and user queries
System Adoption & Improvement
Support embedding of workflows and SpeechCursor AIDA and analytics tools
Contribute to monitoring system usage and improving document processes
Assist with audit, benefit tracking and reporting activity
Data, Reporting & Accuracy
Support staff to ensure accurate data entry into systems
Assist in embedding reporting tools (KPIs, dashboards, analytics)
Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipation@nhs.net
Person Specification
Business travel
- Subject to the provisions of the Equality Act, able to travel using own vehicle on Trust business
Knowledge, skills and training
- Relevant training qualifications or equivalent skills, knowledge or experience
- Range of work procedures and practices, majority non-routine; intermediate level theoretical knowledge; knowledge of administrative procedures, including specialised IT systems and project management, training knowledge, acquired through formal training or experience to diploma level equivalent
- IT, Audio and visual equipment literate
- Experience of training others in the practical use of IT systems
- Experience of working with clinical staff or NHS experience
Job specific experience
- Excellent verbal and written communication skills
- Highly developed and flexible problem-solving skills with the ability to assess the best course of action and escalate as appropriate
- Experience in tailoring training to engage learners
- Experience of working to objectives and deadlines
- Ability to embrace change and assist others to do the same
- Ability to demonstrate and highlight benefits to end users
- Experience of working in a project environment
Managerial/supervisory experience
- Awareness of the learning cycle and different learning styles
- Awareness of learning delivery techniques e.g. e-learning, one on one, classroom or virtual etc
- Proven Team working
Information Technology
- Demonstrable experience in the use of Microsoft Office applications, e.g. Outlook, Word, Excel, PowerPoint and Internet Explorer
Additional requirements
- Adaptable and flexible approach to work
- Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
Finance & resources
- Experience of supporting clinical or business change
Personal qualities/attributes
- Flexible and adaptable to meet the needs of the service
- Skills in creating a positive learner environment
- Strong organisational skills and able to act under pressure e.g. time management, ability to prioritise and meet deadlines and deal effectively with conflicting priorities
- An understanding of the management of change and the cultural change linked to the adoption and use of technology
- Developed interpersonal skills with the ability to build relationships at all levels
- Receptive and open to feedback
- Ability to work autonomously and equally effective as part of a multi-disciplinary team.
- Ability to show resilience in stressful situations and reliability under pressure
- Enthusiastic and committed to service and personal development
- Active listening and ensuring learner focus
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Dorset HealthCare University NHS Foundation Trust
Address
Trust HHQ
2 Nuffield Road
Poole
BH17 0RB
United Kingdom
Employer's website
https://www.dorsethealthcare.nhs.uk/work-for-us