Service Design Analyst
Job summary
We have an exciting opportunity in our Digital team for a Service Design Analyst who will be involved with pro-active user experience research including the creation of user research deliverables to provide in-depth, analysis of structures, problems and proposed solutions well making the most of modern technology to transform services enabling the organisation to become more efficient and effective.
If you are bursting with innovation and creativity, then check out our Service Design role, it could be the job for you.
The successful candidate will be able to use the latest tools and methods enabling services to transform their ways of working, through the creation and testing of user centred design (digital and non-digital) using prototypes, to ensure they meet stakeholder needs and improve outcomes for people.
Showcasing excellent communication skills, you will be able to work effectively across organisational, technical and political boundaries, understanding the context with the ability to quickly form good working relationships. You know how to make complex and technical information and language simple and accessible for non-technical audiences. You will be practiced at active listening, can advocate and communicate what a team does in a clear and succinct manner to create trust and authenticity and can respond to challenge.
If you care about making a difference and want to work in a team with supportive and dedicated people, then we would love to hear from you.
Main duties of the job
Delivering service design work through the entire design process: conducting user research, problem definition, business analysis, idea generation, process mapping, prototyping, testing and co-designing the 'to be' customer journey. To contribute towards shifting the organisation to working in a multidisciplinary way, establishing and leading multidisciplinary teams for design work, identifying the right resources at the right time to be part of the team, improving quality and timeliness of outcomes.
You know about agile methodology and can apply an agile mindset to all aspects of your work. You can work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery.
Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.
Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contactdhc.wideningparticipation@nhs.net
Person Specification
Knowledge, Skills and Training
- Degree or equivalent qualifications and/or equivalent practical experience.
- Service Design/ Business Analyst practitioner or equivalent practical experience.
- Business Change knowledge and skills.
- Relevant qualifications or study.
Job Specific Experience
- Experience of leading workshops
- Experience of creating process mapping
- Experience organising meetings and workshops
- Working knowledge of Digital industry
- Experience of working in the NHS or health sector in a project related capacity.
- Experience of supporting service design activities in complex multidisciplinary environments.
- Experience of working in a community and/or mental health setting.
- Knowledge of NHS clinical systems
- Experience of requirements identification
Managerial/Supervisory Experience
- Confident and an ability to motivate and inspire confidence in others
- Experience of managing clinical or business change
- Experience of managing a team of staff
Finance/Resources
- Experience of contributing to and supporting management of service design resources
- Experience of contributing to and supporting management of service design budgets
Information Technology
- Highly skilled in the use of Microsoft Office applications, including MS-Project. MS-Excel and Internet Explorer
- IT, Audio and visual equipment literate.
Personal Qualities/ Attributes
- Experience of issuing and analysing complex data including; reports, audits and surveys
- Strong interpersonal skills with the ability to build relationships at all levels.
- Excellent verbal and written communication, presentation and facilitation skills.
- Ability to work autonomously and equally effective as part of or with key responsibilities in a multi-disciplinary team.
- Ability to think innovatively and develop new ways of working, continuously striving to improve services, systems and performance.
- Negotiates and influences effectively with internal and external contacts.
- Flexible to meet the needs of the service and adaptable.
- Able to plan and prioritise workload in order to meet deadlines and deal effectively with conflicting priorities.
- Ability to analyse a range of facts and situations, coupled with the ability to assess and compare options where required.
- Enthusiastic and committed to service and personal development.
- Show resilience, stamina and reliability under pressure.
- Ability to manage change and the cultural change linked to the adoption and use of technology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Dorset HealthCare University NHS Foundation Trust
Address
Trust HQ
2 Nuffield Road
Poole
BH17 0RB
United Kingdom
Employer's website
https://www.dorsethealthcare.nhs.uk/work-for-us