Sexual Health Service Administrator
Job summary
We are looking for a full-time Sexual Health Service Administrator to join the team at Sexual Health Dorset, supporting the delivery of a professional, confidential and patient-focused sexual health service across Dorset.
To provide comprehensive administrative support to the sexual health service.
To support the Team Lead and Clinical Lead Nurse to ensure effective delivery of the sexual health service.
To be a point of contact for the sexual health team and external agencies.
To be the first point of contact for patients wishing to make appointments or enquiries and deal with appropriately.
Main duties of the job
Resolve any patient issues locally, escalating to the Admin team lead or Lead Clinical Nurse as appropriate.
Ensure a friendly, courteous, and efficient service is consistently provided to patients.
Maintain effective working relationships internal and external to the Trust including NHS and non-NHS organisations.
The post holder will be mainly office based and have contact with the public through a range of medium including face to face.
Assist in the maintenance of accurate patient information on the sexual health patient record system, including inputting of referrals, scanning in relevant documents and completing data quality checking.
Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.
Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Following a review of our pre-employment checking process, with immediate effect the Trust has made the decision to no longer accept DBS checking and clearance through the DBS Update Service.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.
All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipation@nhs.net
Person Specification
Knowledge, Skills and Training
- GCSE (or equivalent) Maths and English
- NVQ 3 in Business Administration or equivalent experience required
Job Specific
- Reception or customer care experience
- Evidence of ability to effectively communicate at all levels within the organisation both verbally and written
- An understanding of the meaning of confidentiality and the requirement for this to be maintained at all times
- The post holder will be expected to travel between clinic sites across Bournemouth, Weymouth and satellite clinics within the service in accordance with the Trust Travel Policy providing cross-cover where necessary.
- Knowledge of contraception and sexual health services or equivalent experience in an NHS provider service
Information Technology
- Experience of using computer systems and good I.T knowledge
- Demonstrable experience of using electronic patient information systems to book and manage appointments
Personal Qualities
- Willingness to learn new or enhance skills
- Be flexible and reliable
- Ability to work independently and maintain effective working relationships as part of a team
- Positive interest in sexual health services, no personal objectives to the full range of sexual health services offered
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Dorset HealthCare University NHS Foundation Trust
Address
Sexual Health Dorset
66-68 Palmerston Road
Bournemouth
BH1 4HT
United Kingdom
Employer's website
https://www.dorsethealthcare.nhs.uk/work-for-us