Technical Consultant

Technical Consultant

Join a highly successful, dynamic technology solutions provider as a Technical Consultant. This is a hands-on, client-facing role where you’ll combine your technical expertise with excellent customer service, working closely with Sales, Marketing, and Account Management teams. Enjoy a collaborative, service-driven environment, hybrid working, and a competitive package including an annual performance bonus.

Location: Christchurch, Dorset (Hybrid – office-based during probation, then working from home on Fridays)

Salary: Circa £50,000 DOE, plus annual performance and company-based bonus

Job Type: Permanent, Full-time

Hours: 37.5 hours/week, Monday to Friday, 9:00am – 5:30pm

About the Company

A highly successful, dynamic technology solutions provider specialising in secure data transfer, managed file transfer (MFT), and workflow automation. Their clients include some of the world’s leading brands across finance, media, retail, engineering, and technology.

The company is recognised for technical excellence and innovation, with a collaborative, service-driven culture and strong ethical, charitable, and community-focused values.

Role Overview

We are seeking a Technical Consultant who combines strong technical skills with exceptional client service capabilities. You will work closely with Sales, Marketing, and Account Management teams, providing guidance and support across the full client lifecycle – from pre-sales and solution design through implementation, managed services, and ongoing support.

This is a highly collaborative role, ideal for candidates who enjoy hands-on technical work alongside building strong client relationships in a service-focused environment.

Key Responsibilities

• Collaborate with Sales and Account Management to deliver tailored technical solutions
• Deliver software demonstrations to prospects and clients
• Install, configure, and upgrade client software
• Provide managed services, ensuring SLAs are met
• Deliver first and second line technical support, offering clear guidance to clients
• Maintain demo systems, licences, and internal IT assets
• Produce technical documentation and guides
• Capture knowledge from support tickets to improve internal processes
• Continually develop skills across Microsoft, Linux, networking, and MFT technologies

Skills & Experience Required

• Experience with Microsoft Servers and Microsoft 365
• Strong knowledge of network infrastructure, NAT, and firewalls
• Experience delivering technical projects or managed services
• Excellent communication skills, able to explain technical information to non-technical stakeholders
• Organised, methodical, and able to work under pressure
• Strong customer focus and proactive problem-solving approach

Desirable Skills

• Experience with MFT software (GoAnywhere, Globalscape EFT, MOVEit)
• Knowledge of FTP, SFTP, HTTPS, AS2 protocols
• Linux server experience (RedHat, CentOS)
• Scripting skills (PowerShell, Bash)
• SQL Server experience

Benefits

• Hybrid working (office-based during probation, then WFH Fridays)
• Circa £50,000 DOE plus annual performance and company bonus
• 25–30 days holiday, depending on length of service
• Health cash plan covering dental, optical, and wellbeing
• Enhanced pension, maternity/paternity, and sick pay
• Funded training and certification opportunities, including CFTP
• Cycle-to-work scheme and parking permits
• Quarterly team events in a supportive, collaborative culture