Technical Consultant
Technical Consultant
Exciting opportunity for a Technical Consultant to join a highly successful, dynamic technology solutions provider. Combine your hands-on technical expertise with outstanding customer service, working closely with Sales, Marketing, and Account Management teams. Enjoy hybrid working, a collaborative environment, and a competitive package including an annual performance bonus.
Location: Christchurch, Dorset (Hybrid office-based during probation, then WFH Fridays)
Salary: Circa £50,000 DOE, plus annual performance and company-based bonus
Job Type: Permanent, Full-time
Hours: 37.5 hours/week, Monday to Friday, 9:00am 5:30pm
About the Company
A highly successful, dynamic technology solutions provider specialising in secure data transfer, managed file transfer (MFT), and workflow automation. Their clients include some of the world s leading brands across finance, media, retail, engineering, and technology.
The company is recognised for technical excellence and innovation, with a collaborative, service-driven culture and strong ethical, charitable, and community-focused values.
Role Overview
We are seeking a Technical Consultant who combines hands-on technical expertise with excellent client service skills. You will work closely with Sales, Marketing, and Account Management teams, supporting clients across the full lifecycle from pre-sales and solution design to implementation, managed services, and ongoing support.
This is a highly collaborative, client-facing role, ideal for candidates who enjoy technical problem-solving and building strong client relationships.
Key Responsibilities as a Technical Consultant:
- Work with Sales and Account Management to scope and deliver tailored technical solutions
- Deliver software demonstrations to prospects and clients
- Install, configure, and upgrade client software
- Provide managed services, ensuring SLAs are met
- Deliver first and second line technical support, providing clear guidance to clients
- Maintain demo systems, licences, and internal IT assets
- Produce technical documentation and guides
- Capture knowledge from support tickets to improve internal processes
- Continuously develop skills in Microsoft, Linux, networking, and MFT technologies
Skills & Experience Required as a Technical Consultant:
- Microsoft Servers and Microsoft 365 experience
- Knowledge of network infrastructure, NAT, and firewalls
- Experience delivering technical projects or managed services
- Excellent communication skills, able to explain technical concepts to non-technical stakeholders
- Organised, methodical, and able to work under pressure
- Strong customer service mindset
Desirable Skills
- Experience with MFT software (GoAnywhere, Globalscape EFT, MOVEit)
- Knowledge of FTP, SFTP, HTTPS, AS2
- Linux server experience (RedHat, CentOS)
- Scripting (PowerShell, Bash)
- SQL Server experience
Benefits
- Hybrid working (office-based during probation, then WFH Fridays)
- Circa £50,000 DOE plus annual performance and company bonus
- days holiday, depending on length of service
- Health cash plan covering dental, optical, and wellbeing
- Enhanced pension, maternity/paternity, and sick pay
- Funded training and certification opportunities, including CFTP
- Cycle-to-work scheme and parking permits
- Quarterly team events in a supportive, collaborative culture