BUSINESS MANAGER
Job summary
We are seeking a strategic and visionary Business Manager to provide senior leadership and direction for a busy PMS GP Practice located on 2 sites - Burnt Ash Surgery & Downham Family Medical Practice. The post-holder will work closely with the GP Partners to drive long-term development and innovation, ensuring the sustainability and quality of services in an evolving healthcare landscape.
This role focuses exclusively on strategic, financial, governance, HR, and stakeholder engagement responsibilities, empowering clinical and operational leads to manage day-to-day activities.
The Business Manager will contribute to shaping the future of the practice while maintaining high standards of performance, compliance, and staff engagement.
Main duties of the job
Strategic Planning & Development: Develop and implement long-term strategies to ensure the practice's growth and sustainability. This includes setting goals, identifying opportunities for expansion, and adapting to changes in the healthcare environment.
Governance & Compliance: Ensure the practice adheres to all legal and regulatory requirements. This involves maintaining up-to-date policies, managing risk, and ensuring compliance with healthcare standards and guidelines.
Financial Leadership: Oversee the financial health of the practice. Duties include budgeting, financial planning, managing accounts, and ensuring efficient use of resources. The manager also monitors financial performance and implements cost-saving measures.
People Strategy & Organisational Culture: Work collaboratively with the Gp Partners and Operational Manager in the development of a positive workplace culture.
External Relationships & Representation: Act as the primary liaison between the practice and external stakeholders, such as healthcare Commissioners, other healthcare providers, regulatory Agencies, and Estate providers. Represent the practice in community and professional forums to enhance its reputation and network.
Digital & Data Strategy: Implement and manage digital solutions to improve practice efficiency and patient care. This includes overseeing electronic health records, data security, and leveraging data analytics to inform decision-making and improve service delivery.
About us
Ashdown Medical Group with a total list size of 13,000 was formed following a merger of 2 GP practices namely Downham Family Medical Practice and Burnt Ash Surgery hence we are based on 2 sites-Downham Health and Leisure center, Moorside Road in Downham, Bromley and Burnt Ash at Lee Health Center. We are part of Sevenfields Primary Care Network (64,000 patients) including other GP practices: ICO Health Group, Torridon Medical Practice, Oakview Family Practice, Parkview Surgery and Novum Health Partnership.
Sevenfields PCN has higher than average level of deprivation and BAME population; patients have significantly poorer uptake of childhood immunisations when compared with national average. Practices have a high prevalence of diabetes and other chronic medical conditions
Sevenfields PCN is committed to tackling health inequality and our practice are a vital part of this work plan.
Job description
Job responsibilities
Job Description
Job Title- Business Manager
Reports to- The Partners and GP Lead
Hours- 0.4 - 0.6WTE (Flexible, Remote/Hybrid Options Available)
Salary- Competitive, commensurate with experience
Location- Remote or hybrid with occasional on-site meetings as required
Contract- Permanent subject to 3- and 6-month reviews
Practice Mission Statement
Through good communication, cooperation, and teamwork, we aim to deliver high-quality patient care and encourage personal wellbeing. We aspire to provide efficient and professional healthcare services in a supportive working environment that respects people and is focused on achievable goals.
Job Summary
We are seeking a strategic and visionary Business Manager to provide senior leadership and direction for the practice. The post-holder will work closely with the GP Partners to drive long-term development and innovation, ensuring the sustainability and quality of services in an evolving healthcare landscape. This role focuses exclusively on strategic, financial, governance, HR, and stakeholder engagement responsibilities, empowering clinical and operational leads to manage day-to-day activities. The Business Manager will contribute to shaping the future of the practice while maintaining high standards of performance, compliance, and staff engagement.
Key Responsibilities
Strategic Planning & Development
Lead the formulation, implementation, and review of the practices strategic business plan.
Monitor and evaluate service performance against national/local benchmarks and identify improvement opportunities.
Identify and pursue new income streams, funding opportunities, and collaborative ventures.
Develop and implement plans that align service delivery with patient demand and financial viability.
Oversee clinical and organisational audit activity to support continuous quality improvement.
Governance & Compliance
Ensure compliance with Care Quality Commission (CQC) requirements and NHS contractual obligations.
Maintain a culture of clinical governance, safety, and risk management.
Oversee significant event reviews, complaints trends, and policy updates to ensure learning and improvement.
Safeguard confidentiality and data protection through robust information governance frameworks.
Financial Leadership
Manage practice financial planning including budgeting, forecasting, and financial reporting.
Monitor income streams (PMS, DES, LES, private work) and ensure accurate claims and payment tracking.
Provide regular financial insights to partners to support informed decision-making.
Work with external accountants to prepare annual accounts and ensure tax and pension compliance.
People Strategy and Organisational Culture
Lead workforce planning, HR policy development, and succession planning.
Foster a positive, inclusive, and high-performing culture that promotes wellbeing, collaboration, and professional development.
Support the annual appraisal framework and ensure staff objectives align with practice goals.
Advise partners on complex HR matters including restructuring, performance, and strategic recruitment.
External Relationships and Representation
Represent the practice in local healthcare forums, NHS Properties, LGT, PCN meetings, and with commissioners to ensure the practice voice is heard.
Build and maintain partnerships with other providers, community organisations, and stakeholders.
Digital and Data Strategy
Provide strategic oversight of IT systems and digital tools that support business efficiency and patient care.
Use data and analytics to drive decision-making and inform service planning.
Ensure adherence to data security and information governance standards.
Person Specification
Qualifications
- Qualification in healthcare management, business administration or finance
Experience
- Proven experience in strategic leadership, business development, or senior management in a healthcare or comparable setting
- Experience working with GP practices, PCNs, or other NHS bodies
- Strong financial acumen, with experience managing complex budgets
- High-level understanding of NHS primary care landscape and funding streams
- Excellent interpersonal and communication skills
- Ability to think strategically, influence stakeholders, and lead change
- Proficiency with data analysis and performance reporting
- Experience with digital transformation initiatives
- Understanding of HR and employment legislation in healthcare settings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Downham Family Medical Practice
Address
Moorside Road
Bromley
BR1 5EP
Employer's website
https://www.downhamfamilymedicalpractice.co.uk
- Company
- Downham Family Medical Practice
- Location
- Bromley, United Kingdom BR1 5EP
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- Negotiable
- Posted
- Company
- Downham Family Medical Practice
- Location
- Bromley, United Kingdom BR1 5EP
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- Negotiable
- Posted