Trainee Dispenser/Dispensing Assistant

Job description

Job responsibilities

Job Summary :

To provide comprehensive dispensing service to the practice by undertaking the daily processing of repeat prescriptions for both dispensing and non-dispensing patients and to provide full dispensing support to the dispensaries at Burbage and Wolvey.

• Dispensing of acute and repeat prescriptions requests received face to face, by telephone and on line, from Dispensing patients in line with Dispensary Standard Operating Procedures
• Endorsing prescriptions correctly to ensure appropriate reimbursement from Prescription Pricing Authority
• Updating Dispensing patients repeat screens on Doctors instructions
• Undertaking annual Dispensing Review of Medicines (DRUMS) for dispensing patients and actioning any compliance issues identified
• Dispensing private prescriptions.
• Preparation of weekly monitored dosage systems for Dispensing patients
• Handing out prescriptions and collecting charges when appropriate
• Taking prescription repeats over the telephone and at the patients hatch.
• Collecting private charges for certain medications and holiday prophylactic medication
• Liaising with Appliance Contractors and ordering supplies for patients as necessary
• Sorting, stamping and endorsing prescriptions.
• Completing backs of prescriptions as appropriate
• Assist Dispensing staff in preparation of monthly PPA submission
• Dispensing and handling of Control Drugs in line with Burbage/Wolvey Surgery Controlled Drug Policy
• Checking colleagues dispensing (once Accuracy checking course has been completed)
• Checking monthly wholesaler statements
• Ensuring the Dispensary area remains safe, clean and tidy at all times and that cleaning schedules are maintained.
• Covering colleagues for sickness and holidays
• Assist with the training of practice staff as required

• Processing of daily repeat medication requests for dispensing and non-dispensing patients
• Completion of Medication request sheets for queries
• Liaising with pharmacies and care homes regards processing monthly requests and dealing with prescription queries

• Ordering appropriate quantities of goods via the telephone/ wholesalers computer link.
• Checking goods as and when they are delivered.
• Returning incorrect goods to the wholesalers.
• Stocking shelves, refrigerators and other storage areas using rotation method.
• Removing out of date stock from the shelves, refrigerators and other storage areas.
• Disposal of returned unused medicines.
• Ensuring the storage area remains safe, clean and tidy at all times and that cleaning schedules are maintained.

Medicines Reconciliation

To assist with the reconciliation of patients discharge medication with the practice computer system.(In the absence of Medicines Support Officer)

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety :

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity :

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development :

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality :

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assist with audit and analysis in order to support the practice in quality initiatives
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication :

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services :

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

• Dress smart and appropriate
• Speech clear and articulate
• Manner pleasant and professional
• IT skills: Basic / Intermediate / Advanced / Specific
• Library & indexing skills/ knows ABC
• Literacy skills (spelling, comprehension etc)
• Organisational / problem solving skills
• Ability to work within a integrated multi skilled team
• Verbal vocabulary, pitch, tone, inflection of voice
• Verbal communication skills ability to deal with people in person and on the telephone
• Body language positive and self assured (eg firm handshake, smiling, making eye contact)
• Ability to solve problems within area of work/knowledge
• Able to work with a wide variety of tasks
• Ability to apply set procedures
• Accurate and thorough approach
• Flexible approach to undertaking a wide variety of tasks
• Flexible with regard to working hours, eg anti-social hours, shifts, full or part-time working, holiday cover
• Able to undertake training outside of normal working hours if necessary
• Interested in/aptitude for learning new skills/taking on new challenges?
• Comfortable working to agreed objectives
• Ability to work without supervision
• Ability to make decisions within defined procedures/legislation
• Strong appreciation of customer service skills
• Awareness of diversity issues and able to work in a positive, non-discriminatory way
• Outgoing, confident personality
• Team player
• Highly motivated

• Good General Secondary Education
• Higher Education
• Educated to GCSE level standard
• Clinical software skills use of PMR SYSTEMS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr W M Turner and Partners

Address

Tilton Road

Burbage

Hinckley

Leicestershire

LE10 2SE

United Kingdom

Employer's website

https://www.burbagesurgery.co.uk/