Senior IT Service Desk Analyst
Senior IT Service Desk Analyst
Full time, Permanent
Location Onsite Glasgow with regular travel across other sites
Closing date: 9 March
Who we are:
Were not just talking about making a difference, were making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.
Youll be joining our teams of practical doers, future thinkers and business champions. Were enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.
About the role:
Youll be an integral part of the global Service Desk team, solving IT related issues for colleagues across the UK, North America, Canada and Japan. Youll get to put your passion for delivering great customer service and high-quality support to good use.
Day-to-day, youll ensure issues are resolved within agreed SLAs and help to deliver continual Service Improvements across the wider business. The role will also involve providing technical expertise to 1st line Service Desk colleagues and other IT functions.
Some other duties include
Liaising with and providing technical expertise to other IT functions across the Drax Group
Being the subject matter expert within the Service Desk for a defined list of systems and technologies
Working with project teams to prepare for and onboard new and updated services
Identifying process improvements within the Service Desk areas of responsibility
Identifying opportunities to expand the scope of support provided within the Service Desk, embracing and encouraging a shift left approach in collaboration with other support teams and service providers
Please note, this role covers regular travel across our Scottish hydro sites and youll be expected to travel in your own vehicle the majority of the time. Expenses will be paid for your travel. Youll be expected to travel to other sites on average around 2 days per week depending on business needs.
This role requires you to be in the Glasgow office/on site 4 days per week and theres the option to work one day from home.
You must have a valid UK driving licence.
Who were looking for:
Youll be a strong communicator, keen problem-solver and love to contribute your ideas for improving processes.
Youll also have a working knowledge with the below:
Windows operating systems
Active Directory/ Azure Active Directory / Group Policy
Microsoft Office/ Microsoft Exchange/ Office 365/ Microsoft Cloud Services
Intune Device Management, including Windows and Apple devices
Installation, configuration, troubleshooting and maintenance of desktop hardware and software
Rewards and benefits:
As you help us to shape the future, weve shaped our rewards and benefits to help you thrive and support
your lifestyle. If successful in this role youll get:
A discretionary bonus depending on company performance
Private Healthcare
SAYE (Sharesave): discretionary scheme from time to time
Personal accident cover
Group personal pension plan where well pay up to 10%
Holiday 25 days plus bank holidays
Reimbursement of the cost of your annual membership of one relevant and appropriate professional body
Were committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing whats right for the future. With Drax you can shape your career and a future for generations to come.
Together, we make it happen.
At Drax, were committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. Find out more about our approach here.
Talk to us about flexible working!
How to apply:
Think this roles for you? Click the apply now button to begin your Drax journey.
If you want to find out more about Drax, check out our LinkedIn page to see our latest news.
We understand that you may have some additional questions about the role. If youd like to have a confidential chat to discuss the role in more detail, please email
We reserve the right to close roles early when the particular role and / or location has had sufficient applications.
JBRP1_UKTJ