Head of Technology Ecommerce

At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we d like to make work a special place to be too. We re the UK s most loved bed retailer, so it s important our people feel the love as well. There s over 250 of us at our affectionally named Bedquarters in High Wycombe, Buckinghamshire, where every dreamer makes a difference.

We re super passionate about our people-first culture, which means we like to keep things simple and celebrate every success, big or small! From a payday treats trolley to charity fundraisers and all-staff lunches, we know we do it best when we do it together.

And together we ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We re owned by the world s largest bedding provider, Tempur Sealy, and have our very own Bed Factory right here in the UK. You ll even get a guided tour when you join and that s part of our mission to get you fully bed-ucated during your induction.

With 208 stores nationwide, 6 central warehouses and 12 delivery centres, we sell 14,000 mattresses, bases and headboards every single week. Now that s a lot of Zzzs.

So if you re bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you.

Dreams. Love your job.

We re looking for a new Head of Technology Ecommerce to join our Technology team based in Loudwater, Buckinghamshire. In this role, you will enhance Dreams online presence and drive ecommerce success within a multichannel retailer at it s time of growth and modernisation.

Ready to skip the snooze button and get stuck in? Here s a taste of what you ll be doing day-to-day.

• Strategy Development: Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability; Align technology initiatives with business goals to drive growth and efficiency.
• Team Leadership: Lead and manage a cross-functional team, including developers, testers partnering with product ownership and UX design; Foster a collaborative and innovative team environment.
• Technology Management: Oversee the development, maintenance, and optimization of the ecommerce platform; Ensure the platform's infrastructure can handle high traffic volumes and provide a seamless shopping experience; Contribute to the enterprise architecture work required to support the organisation, specific to the technology layer concerns; Establishing and maintaining the link between the implementation of the architectures and the stated strategy and objectives of the organization (business and IT) tied to the Solution Architecture HLD; Technology Solution Designs (HLD/LLD) - Work alongside and/or programme/project/product team to elaborate and refine the Technical Architecture into a deliverable solution with an assessment against scope, impact, architectural principles and architectural measures.
• Strategy Development (Design Authority): Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability; Align technology initiatives with business goals to drive growth and efficiency; Act as the Design Authority - to communicate the agreed Technical Architecture to the programme/project/product team ensuring full understanding of the why and what supporting the solution; to support the Solution Delivery team with architectural advice and guidance through design, delivery and implementation of the solution; to provide an escalation point for architectural blockers, issues and challenges.
• Technology Management (continued): Oversee the development, maintenance, and optimization of the ecommerce platform; Ensure the platform's infrastructure can handle high traffic volumes and provide a seamless shopping experience.
• Customer Experience: Enhance the user experience by implementing innovative tech solutions and optimizing site performance; Monitor and improve customer service processes to ensure high satisfaction levels.
• Data Analysis and Reporting: Analyse data to identify trends, opportunities for growth, and areas for improvement; Report on key performance indicators (KPIs) to senior leadership.