Client Support Analyst

Customer Service and Support - Excel - Data-Focused Role. This is a great opportunity to join a growing technology company in a role that combines customer support with data and systems work. It's ideal for someone who enjoys working with customers-but also likes getting into the detail of data, Excel, and problem-solving.

The Role:

You'll be part of a friendly, collaborative support team, acting as a central point between customers and internal teams.

Your time will be split across:

Customer Support (30-40%) - handling queries via email/portal, investigating issues

Testing (30%) - checking system changes and data outputs

Projects (30%) - helping set up and configure new client systems

What They're Looking For:

Strong experience in customer service/support

Confident communicator (written and verbal)

Comfortable using Excel (filters, sorting, understanding data)

Organised, detail-focused, and able to prioritise

Keen to learn and grow in a more technical environment

Why This Role?

More than just support-you'll investigate and work with data

Full training provided (including XML, SQL and systems)

Great step into a more analytical/tech-focused role

Supportive team and strong long-term career potential

Location:

Cirencester area (hybrid after training - 2 days office)

This is a fantastic opportunity to join a company for the long-term and grow in-line with their steady expansion. Job offer subject to security background checks. Services advertised by Dupen are those of an Agency.

Salary to around £30k, more for the right person, plus company bonus.

To £34,000