IT Technician Apprenticeship

An exciting opportunity has arisen to develop your skills and experience by working as an Apprentice with the IT Department at Durham Constabulary. The role will be based within the busy force ICT department at HQ, Aykley Heads, Durham. The role will be to assist in all aspects of technical support and administration within the ICT arena.

Role

The role will be to assist in all aspects of technical support and administration within the ICT arena thereby providing you with a full range of development opportunities.

IT Technician Apprentices will receive appropriate training and guidance to undertake the full range of Customer Service and Administration duties which will include:

To provide a first line Service Desk function to include: fault recognition, logging, recording, diagnosis and rectification as well as responding to general queries.
Assist with the purchase, installation, maintenance, and repair of ICT assets.
To install, configure, patch and update software.
To carry out ICT maintenance activities: including Microsoft Server Administration, Active Directory configuration/ administration and backup/ archiving tasks.
To keep up to date records of ICT assets.
Supporting other team members and colleagues.
To work towards and complete Information Communications Technician Level 3 Apprenticeship Standard Level 3 Diploma in ICT Professional Competence.

Training

All training will be delivered in the workplace.

Durham Constabulary will give you the opportunity to support and develop new work-placed skills in an organisation committed to your professional development.

Progression routes are available upon successful completion of the apprenticeship.

Apprenticeship Standard: Information communications technician (level 3)
Training Provider: DERWENTSIDE COLLEGE
Working Week: 37 hours per week, Monday to Friday, 9.00am - 5.00pm. Flexible working applies.
Expected Duration: 1 Year 6 Months
Positions Available: 2
Closing Date: Tuesday, 3rd March 2026
Start Date: Tuesday, 30th June 2026

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative

Qualifications

English GCSE, grade (Grade 4/C) (Essential)
ICT GCSE, grade Grade 4-9 (A*-C) or equivalent (Essential)
Math GCSE, grade Grade 4-9 (A*-C) or equivalent (Essential)

About the Employer

Durham Constabulary

Durham Constabulary is committed to providing an excellent policing service that we and those we serve can be proud of and which keeps our communities safe. We will continually strive to act with integrity, fairness and respect in delivering this service to ensure that the confidence and support of those we serve is protected as our most valued asset. Our force values which deliver the 'Durham Difference' are positivity, courageousness, fairness, inclusivity with integrity.

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