Dwellant Training Specialist

Dwellant Training Specialist

• Dwellant • £Competitive, aligned to experience • Home Based

ROLE OVERVIEW

We are looking for a Customer Training Specialist to join Dwellant and play a key role in empowering our customers to get the very best from our platform.

Working remotely as part of our customer function, you will deliver engaging, high-impact training that turns new users into confident, capable experts. You’ll work closely with property managers, finance teams and operational users, helping them navigate complex workflows with clarity and confidence.

This is a people-first, impact-driven role within a fast-growing PropTech business. You will combine strong communication skills with a passion for teaching, creating training experiences that are practical, relevant and genuinely valued by our customers.

ROLE EXPECTATIONS

This role requires energy, clarity and empathy.

You will be expected to deliver structured, engaging training sessions, develop high-quality learning content, and ensure every customer interaction adds value. You will take ownership of the training journey, from onboarding through to ongoing enablement.

You will work independently in a home-based environment while collaborating closely with Customer Care, Product and Customer Success teams.

WHAT SUCCESS LOOKS LIKE

You’ll be successful in this role if:

• Customers quickly become confident and self-sufficient using the platform
• Training sessions are engaging, clear and consistently well received
• Onboarding experiences are smooth, structured and effective
• Training content is accessible, up to date and widely used
• Feedback is actively captured and used to improve delivery
• You contribute to continuous improvement across the customer journey

HOW YOU’LL SPEND MOST OF YOUR TIME

Most weeks, you’ll be:

• Delivering live one-to-one and group training sessions via video
• Supporting new customer onboarding from setup to confident use
• Creating and maintaining a library of recorded training content
• Developing guides, resources and structured training programmes
• Managing training schedules and tracking customer progress
• Tailoring training based on customer roles and business needs
• Gathering feedback and refining content and delivery
• Collaborating with internal teams on new features and updates

WHO THIS ROLE IS FOR

his role suits someone who:

• Has experience in training, learning & development or customer enablement
• Is a confident and engaging presenter who can simplify complex topics
• Enjoys helping others learn and succeed
• Has strong organisational skills and can manage multiple priorities
• Demonstrates empathy and adaptability when working with customers
• Thrives in a fast-paced, tech-led environment
• Is comfortable working independently in a remote setting

It would be advantageous if you also have:

• Experience within property management or PropTech
• Familiarity with training tools or video creation software
• Experience building structured training programmes or resources

If you have worked in Property Management and do not quite match all of the above, we would still welcome your application.

EXPERIENCE THAT HELPS

• Experience delivering remote or virtual training
• Strong communication and presentation skills
• Ability to translate technical concepts into practical learning
• Experience creating training materials and resources
• A proactive mindset with a passion for continuous improvement

WHAT WE OFFER

• Competitive salary aligned to your experience
• Company pension scheme
• Annual salary review and discretionary bonus
• Flexible and hybrid working options, role dependent
• 25 days annual leave plus bank holidays
• Westfield Health Cash Plan, Level 2 cover
• Fully funded training and ongoing professional development
• Birthday voucher
• Employee perks platform, including Cycle to Work and My Gym discounts
• Employee referral scheme
• Regular staff social events

ABOUT DWELLANT

Dwellant is a fast growing UK PropTech business transforming how residential and commercial buildings are managed. Our cloud platform connects property managers, residents and contractors in one intelligent system, simplifying operations and improving service at scale.

Part of the Odevo group, we combine the backing of a large property organisation with the agility of a tech led business. That means real investment, real growth and real opportunity.

We are collaborative, ambitious and product focused, giving our people the chance to shape technology that is actively changing the UK property sector.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on customer service approach, problem solving and cultural fit

We aim to complete the process within two to three weeks and communicate clearly throughout.

INTERESTED?

• Apply with your CV.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.