IT Operations Manager - #3611468

Job Title: IT Operations Manager

Location: Manchester (Hybrid)

Salary: £65,000

The Company

We are partnering with a leading UK technology solutions provider that has built an outstanding reputation for delivering innovative services across cloud, cybersecurity, managed services, and digital transformation. With consistent year-on-year growth and a strong investment in technology, the business is entering an exciting phase of expansion and transformation.

The organisation places a strong emphasis on employee development, collaboration, and innovation, creating an environment where individuals are empowered to make a genuine impact. This is an excellent opportunity to join a forward-thinking business where technology plays a critical role in driving strategic growth.

Roles & Responsibilities

• Define and execute the organisation's IT strategy, ensuring alignment with wider business objectives and future growth plans.
• Oversee the performance, availability, and continuous improvement of business-critical infrastructure, systems, and applications.
• Lead, mentor, and develop an internal IT team while managing relationships with outsourced service providers and technology partners.
• Manage the IT budget, ensuring cost-effective technology investments and optimisation of operational expenditure.
• Deliver IT projects from inception through to completion, ensuring successful outcomes within agreed timescales and budgets.
• Drive technology innovation by identifying and implementing new tools, platforms, and processes that enhance business operations.
• Maintain responsibility for IT security, compliance, governance, and risk management across the organisation.
• Manage vendor relationships, service reviews, supplier performance, and contract negotiations.
• Oversee software licensing, asset management, renewals, and cost optimisation across the technology estate.
• Coordinate third-party support providers and ensure incidents and service requests are resolved efficiently.
• Manage the lifecycle of end-user devices, mobile technologies, telecoms services, and associated suppliers.
• Act as the key IT stakeholder across the business, ensuring strong communication and alignment between technical and non-technical teams.
• Develop and maintain disaster recovery, business continuity, and risk mitigation plans.

Your Skills & Experience

• Proven experience in IT Management with a strong background leading technology teams and business-critical IT functions.
• Experience developing and delivering IT strategies that support organisational growth and operational excellence.
• Strong understanding of IT infrastructure, cloud platforms, business systems, networking, and enterprise technologies.
• Demonstrable experience managing IT budgets, suppliers, outsourced service providers, and commercial technology partnerships.
• Strong knowledge of cybersecurity, data protection, governance, and compliance frameworks.
• Experience delivering complex IT projects and transformation initiatives.
• Excellent stakeholder management skills with the ability to influence and communicate across all levels of the business.
• Strong leadership capabilities with experience developing high-performing teams.
• Commercially minded with strong negotiation and vendor management skills.
• Ability to balance strategic planning with hands-on operational leadership.
• Experience within a technology-led, managed services, or fast-paced commercial environment would be advantageous.

Company Benefits

• Salary up to £65,000 depending on experience.
• Hybrid and flexible working arrangements.
• 25 days holiday plus bank holidays, increasing with service.
• Private healthcare package.
• Healthcare cash plan.
• Company pension scheme.
• Discounted gym membership.
• Paid charity day.
• Cycle to Work scheme.
• On-site parking.
• Ongoing training, development, and career progression opportunities.
• Opportunity to join a growing organisation where technology is central to future business success.

JOB ID: #3611468