Network Support Manager

Job Title: Enterprise Network Support Manager

Salary: 60,000 80,000 + Bonus - Dependent on experience

Location: Central London / Hybrid

About the Company

Dynamic Search Solutions is partnering with an innovative and fast-growing technology business thats making waves in the IT and Network Services space. Following continued success and expansion, theyre seeking an experienced Enterprise Network Support Manager to lead a high-performing engineering team and drive excellence across their network operations.

Based in a modern, collaborative Central London office (with flexible hybrid options), this role offers the opportunity to shape the future of the network team and play a pivotal part in mentoring and developing the next generation of engineers.

The Role

As Enterprise Network Support Manager , youll be responsible for leading a team of 48 engineers, including apprentices, to deliver robust, proactive network management and continuous service improvement.

Youll oversee both the support and build functions ensuring stability, reliability, and innovation across the companys infrastructure.

Key Responsibilities:

• Lead, mentor, and develop a team of Network Engineers (ranging from CCNA to CCIE levels).
• Manage and optimise network and server infrastructure to ensure top-tier performance.
• Oversee documentation, scheduling, and change management processes.
• Handle senior escalations and manage the resolution of complex incidents.
• Ensure SLAs, policies, and procedures are met and maintained.
• Collaborate closely with the build team to support network growth and development.
• Foster a proactive, learning-driven environment for apprentices and junior engineers.

About You

Youre a confident, technically skilled leader with a strong foundation in Cisco enterprise technologies and a passion for guiding others. You thrive in dynamic environments, balance hands-on technical insight with strong people management, and are motivated by creating structure, efficiency, and team growth.

Essential Skills & Experience:

• Proven experience managing or leading a network engineering team.
• Solid understanding of Cisco enterprise networking - LAN, Wireless, Security, Software Defined technologies
• Strong communication and stakeholder management skills able to bridge the gap between technical and non-technical teams.
• Experience in network performance monitoring, incident resolution, and service improvement.
• A passion for mentoring, developing, and empowering engineers at all levels.

Who This Role Suits

This role is ideal for:

• A Network Operations Manager passionate about service excellence and leadership.
• A Enterprise Network Team Leader
• A Senior Network Engineer with experience in mentorship and technical leadership