2nd Line Technical Support

Technical support - 2nd line - Temporary Location :Eastleigh / Southampton (Hybrid)Hours:
  • Rotating shift pattern: 4 days on / 4 days off
  • Coverage Monday to Sunday, 06:00 - 23:00
  • Current shifts:
    • 7:00am - 7:00pm
    • 8:00am - 8:00pm
    • 9:00am - 9:00pm
    Duration: This is an ongoing positionSalary:£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with strong technical support skills @ 2nd line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience.Key Responsibilities
    • Respond to customer queries via calls, emails, and web portal
    • Investigate and resolve technical issues, escalating when necessary
    • Log and manage cases from start to finish, maintaining clear documentation
    • Contribute to knowledge base updates and team knowledge sharing
    • Collaborate with internal and global support teams
    • Participate in continuous improvement initiatives
    Required Skills & Experience
    • 18 months -2+ years' experience in technical helpdesk/support
    • Strong customer service and communication skills
    • Experience with Windows operating systems and basic networking
    • Analytical and problem-solving abilities
    • Ability to work effectively in a high-paced team environment
    Desirable
    • Experience with SQL / database management
    • Knowledge of payment systems or retail operations
    • Additional language skills (Spanish or French)
    Apply Today If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment
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Job Details

Company
Dynamite Recruitment Solutions Ltd
Location
Eastleigh, Hampshire, UK
Hybrid / Remote Options
Employment Type
Full-time
Posted