1st Line Technical Support

Technical Support / 1st line Helpdesk
Hours of work: Monday to Friday 9am to 5pm
Location: Wickham area
Salary: £24000- £26500
Plus, fantastic benefits which include the following:

• 28 days holidays

(Successful candidate will get 1 additional day’s leave per year they are with the company)

• Private medical insurance (After probation)
• Company pension contributions (After probation)
• Dog friendly
• Smart casual dress code
• Onsite parking
• Free snacks and drinks, on site café at subsidised rates
• Training and development options
• Promotion opportunities

Dynamite Recruitment is working on partnership with a very well-established business who are based in the local area.

Due to the growth plans out client is looking to recruit a 1st line Technical Support advisor to join their IT department.
 
As 1st Line Technical Support / IT Helpdesk you will be responsible for
 
Technical Support / 1st Line Helpdesk responsibilities include the following:
 

• Assisting clients with any technical issues that they have with their software. 
• Answering calls and e-tickets from external clients to manage any IT related issues.
• Communicating with clients via email, chat and phone while documenting specific incident level detail within a ticketing system
• Developing and maintaining a knowledge base of the enquiries you are dealing with.
• Assisting the internal Customer Support team with technical enquiries that they encounter with clients.
• Assisting 2nd line technical support in troubleshooting and testing of a SaaS platform
• Liaising with software partners to ensure high level of service for our clients.

 
The ideal Technical Support/ 1st line tech support person will have / be.  
 

• Good customer service skills and experience 
• Good technical support experience or a desire to want to develop within a technical support role
• Experience within Windows OS technical and software support.
• Advanced technical troubleshooting skills
• Knowledge of collaboration tools (inc. Slack, TeamViewer, Microsoft Teams etc)
• Knowledge of Microsoft Office 365 (mainly Excel & Outlook)
• Knowledge of WordPress and HTML is an advantage but isn’t essential.

 
To be considered please submit your CV asap.

INDC