Business Administration Apprentice - Customer Service & Billing
This is a fantastic opportunity to begin your career in business administration within a fast-paced and technology-driven environment. You’ll be providing day-to-day administrative support to our Customer Service and Billing team, helping ensure the smooth delivery of services to our clients.
Role
Key Responsibilities
- Support the team with all aspects of Sales Order Processing in line with company policy
- Support the billing team in processing and issuing client invoices accurately and on time
- Assist with data entry, record-keeping, and document management
- Respond to client queries via phone and email in a professional and timely manner
- Help maintain CRM and billing systems, ensuring data accuracy and up-to-date records
- Assist with reporting tasks and internal communications
- Help track contract renewals, service tickets, and subscriptions
- Undertake general administrative duties including scanning, filing, and preparing documentation
- Attend training and development sessions as part of the apprenticeship program
What We Offer
- A structured apprenticeship programme leading to a Level 3 Business Administration qualification
- Mentoring and support from experienced professionals
- Real-world experience in a busy, customer-focused tech environment
- Opportunities to build a long-term career within the company after completion
- Friendly and supportive working environment
- Access to internal training and development resources
Training
The apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.
In addition, the apprentice will be required to attend an online lesson once a month, to work towards their Business Administration Standard.
There is the potential for a permanent position on completion of this apprenticeship, for the succesful candidate.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- HALESOWEN COLLEGE
- Working Week
- Monday to Friday, 9am - 5pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 6th June 2025
- Start Date
- Monday, 9th June 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Analytical skills
Qualifications
- English GCSE, grade C/4 (Essential)
- Maths GCSE, grade C/4 (Essential)
About the Employer
E B C GROUP (UK) LTD
We are a UK-based Managed Services Provider (MSP), delivering high-quality IT support, cloud infrastructure, and technology solutions to a diverse range of clients. We pride ourselves on delivering exceptional customer service and maintaining strong, long-term client relationships. As we continue to grow, we're looking for a motivated and detail-oriented Business Administration Apprentice to support our Customer Service and Billing team.
- Company
- E B C GROUP (UK) LTD
- Location
- 221 HAGLEY ROAD, HAYLEY GREEN, HALESOWEN, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted
- Company
- E B C GROUP (UK) LTD
- Location
- 221 HAGLEY ROAD, HAYLEY GREEN, HALESOWEN, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted