Trainee IT Support

Location: Leatherhead

Salary: Up to £25,000 (depending on experience)

Hours: Full-time, office-based

Are you looking to start a career in IT but do not have previous technical experience?

If you are naturally curious, love solving problems, and enjoy helping people, this could be the perfect opportunity for you.

This is a fantastic entry-level role for a graduate or someone from a customer-facing background (such as retail, hospitality, or administration) who wants to move into the world of IT support. Full training will be provided, so all you need is enthusiasm, a willingness to learn, and a genuine interest in technology.

• Salary up to £25,000 (depending on experience) with a 3-month probation review
• 22 days holiday (some Bank Holiday working required – mainly May and August)
• Monday to Friday working pattern:
• 08:00am to 16:00pm (early rota)
• 10:00am to 18:00pm (later rota)
• Occasional work-from-home day available (following probation and based on experience)
• Company pension scheme
• Free onsite parking
• Friendly and supportive team environment
• Full training and opportunities for progression into more technical roles

As an IT Support Assistant, you will be part of a dedicated team providing first-line support to customers. You will help troubleshoot technical issues, assist with system updates, and ensure every customer receives an excellent level of service.

This is a hands-on, learning-focused position — perfect for someone who wants to develop their IT knowledge while working in a professional, collaborative environment.

Your key responsibilities will include:

• Logging and monitoring IT support issues
• Providing first-line technical assistance and escalating complex problems
• Communicating clearly and professionally with customers and colleagues
• Assisting with system testing, reporting, and documentation
• Supporting the Operations Manager with day-to-day customer activities
• Learning new technologies and continuously improving your skills

• Degree educated or equivalent qualification (any subject welcome)
• Confident communicator with a helpful, can-do attitude
• Keen interest in IT, technology, or problem-solving
• Strong organisational skills and excellent attention to detail
• Previous experience in customer service, hospitality, or retail is a plus
• Reliable, motivated, and eager to learn new skills

This is a great opportunity to build a long-term career in IT support while being part of a friendly, encouraging team that values growth and development. Whether you are a recent graduate or looking for a career change — this could be your perfect next step.

Apply today — we look forward to hearing from you!

Should your application be successful, you will be contacted shortly.

The job title and description in this advertisement may differ from the client's official job description/contract. We appreciate your interest in this role. E Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.

You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry.