ICT Technician

We are assisting a Multi-Academy Trust to recruit an ICT Technician in Birmingham. This role is term-time only (plus two weeks, 42 weeks total) paying £27,500 - £30,000 per annum, plus Local Government Pension Scheme.

A growing Multi-Academy Trust that has built an outstanding reputation for excellence in Education. The Trust is centred around the core principle of developing their people.

ICT Technician:

• Provide effective first-line support for ICT issues raised by staff and students, resolving incidents or escalating when necessary.
• Set up, maintain, and troubleshoot laptops, desktop PCs, printers, and classroom AV equipment across school sites.
• Assist users with software queries (Microsoft 365, Windows OS, printing, etc.), login issues, and basic user administration tasks.
• Help manage the trust's ICT asset inventory, ensuring accurate records of hardware and equipment across both sites.
• Support the use and upkeep of interactive whiteboards, projectors, speakers, and visualisers.
• Work between the Trust sites (walking distance) to provide in-person support as required.
• Maintain helpdesk ticket records, support documentation, and contribute to a knowledge base to improve first-time resolution rates.
• Follow safeguarding, data protection, and health & safety policies when working with staff, students, and equipment.

ICT Technician:

• You will have previous experience in a first-line ICT support within a School or Education setting.
• Working knowledge of Microsoft Windows, Mircosoft 365.
• Previous experience resolving basic networking and hardware issues.
• Approachable and ability to problem solve.
• Customer-focused and a willingness to support at all times.
• Organised and good time-management skills.
• Ideally you will have used Bromcom, SIMS, Arbor, or other school MIS platforms.
• Basic understanding of Microsoft Azure and PowerShell would be advantageous.

£27,500 - £30,000 per annum, full time equivalent salary.

(£26,000 - £28,000 per annum pro rata).

Term time only, plus 2 weeks (42 weeks).

37 hours per week.

Local Government Pension Scheme.

Birmingham City Centre Office Base.

EA First Ltd are acting as an Employment Agency for this permanent vacancy.