Onsite 2nd Line Helpdesk Engineer

EAC are currently recruiting for an experienced 1st / 2nd Line IT Support Engineer to join a busy operational environment in Great Barford.

This is a fantastic opportunity for an IT professional who enjoys being hands-on and working directly with users. You will be the on-site IT presence, supporting office, workshop and warehouse teams across three locations and working closely with the wider IT team, third-party suppliers and customer management.

The role would suit someone who is confident working independently, enjoys problem-solving and takes ownership of issues from start to finish.

Please note: this role operates an early shift, with a 07:00 start Monday to Friday until 3:30pm.

• Salary £32,000 - £35,000

• Provide 1st and 2nd line IT support to office, workshop and warehouse users
• Diagnose and resolve hardware, software and connectivity issues
• Support desktops, laptops, mobile devices, printers, scanners and warehouse terminals
• Configure and deploy new hardware and user devices
• Manage user accounts, permissions and access
• Provide support for Microsoft 365, including Outlook, Teams, OneDrive and SharePoint
• Support Windows 10/11 and on-premises Windows Server environments
• Provide support for Terminal Server / RDS, including systems used for Sage
• Support business applications including Syrinx and Sage
• Troubleshoot basic LAN/WAN, switching, cabling and connectivity issues
• Liaise with third-party providers and escalate more complex issues where required
• Monitor systems and proactively identify potential issues
• Maintain accurate IT documentation and handover notes
• Ensure IT procedures, standards and security requirements are followed
• Provide a professional and customer-focused service to all users

About You

• Experience providing 1st / 2nd Line IT Support
• Good knowledge of Windows 10/11 and Windows Server
• Experience with Microsoft 365 / Office 365
• Knowledge of Terminal Server / RDS
• Basic networking knowledge, including TCP/IP, switching and connectivity troubleshooting
• Experience supporting users within a warehouse, logistics or operational environment
• Strong communication and customer service skills
• The ability to work independently and manage your own workload
• A proactive approach to troubleshooting and problem-solving