Digital Technology Network Engineer Apprentice
Excellent opportunity for someone to join our great, supportive service desk team. You will need a passion for IT; an understanding of excellent customer service; an enthusiastic, positive attitude; and the willingness to talk to people, exhibit confidence, and work at a high level with varied customers and technologies.
Role
Daily responsibilities:
- Providing excellent customer service via phone, email and online portals
- Install, configure, and deploy new and existing hardware and software, in line with defined procedures
- Providing remote and onsite support to a variety of clients
- Implementing best practice network policies and procedures
- Working on network related incidents and requests
- Assisting in project work
- 1-day per week studying towards your apprenticeship
Training
1-day per week at the University of Sunderland, The David Goldman Informatics Centre, Monkwearmouth, Sunderland SR6 0DD.
A clear progression path for after your apprenticeship, helping you progress your IT career.
- Apprenticeship Standard
- Digital and technology solutions professional (level 6)
- Training Provider
- UNIVERSITY OF SUNDERLAND
- Working Week
- Monday to Friday in a shift pattern between 07:30 and 18:00. Based in our North Shields office and will be required to attend client sites on occasion, with a company vehicle being provided for these journeys.
- Expected Duration
- 3 Years
- Positions Available
- 1
- Closing Date
- Monday, 14th July 2025
- Start Date
- Friday, 3rd October 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4 or above (Essential)
- ICT GCSE, grade 4 or above (Essential)
- Math GCSE, grade 4 or above (Essential)
About the Employer
EASTQUAY IT LIMITED
We are a Managed Service Provider (MSP) based in North Shields, supporting companies across the UK with their IT equipment, and providing cloud services, communications, and a range of other related services. We are a forward-thinking company with a growth mindset, seeking an Apprentice IT Support / Network Engineer to join the team in providing excellent IT remote support to our clients.
- Company
- EASTQUAY IT LIMITED
- Location
- 1 JUPITER COURT, ORION BUSINESS PARK, NORTH SHIELDS, England
- Employment Type
- Degree Apprenticeship
- Salary
- £18,000 a year
- Posted
- Company
- EASTQUAY IT LIMITED
- Location
- 1 JUPITER COURT, ORION BUSINESS PARK, NORTH SHIELDS, England
- Employment Type
- Degree Apprenticeship
- Salary
- £18,000 a year
- Posted