IT Support Apprentice
Role
Due to continued growth, Eat IT Drink IT are currently looking for an IT Apprentice to join their team in their Leeds office; if you have a varied technical knowledge, solid problem-solving abilities, exceptional communication skills coupled with a proactive attitude, this is the role for you. The main responsibility of the role will be to go out to client sites providing network support with and without a manager. The candidate must drive as you will be potentially going out to clients a few days at a time.
Your duties and responsibilities in this role will consist of:
- Troubleshooting
- Configure networks
- Network cabling – Cat5 and Cat 6
- Connect computer network devices such as modems, routers, computers, servers and switches.
- Go out to client sites working on technical issues, providing IT and Network support
- Look at hardware errors adding ram, hard drives - upgrading Windows OS
- Setting up routers
- Provide excellent customer service
Training
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:
- Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
- Address IT issues by prioritising in response to customer service level agreements
- Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
- Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: https://velocity-pt.co.uk/
- The role offers long term security and the opportunity to progress into a permanent position
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- VELOCITY 1st LIMITED
- Working Week
- Monday to Friday, 9.00am to 5.00pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 27th June 2025
- Start Date
- Wednesday, 1st July 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- Maths and English GCSE, grade 4 (Essential)
About the Employer
- Company
- EAT IT DRINK IT LTD
- Location
- FIRST FLOOR UNIT 3, PAVILION, ROYDS HALL ROAD, LOWER WORTLEY, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted
- Company
- EAT IT DRINK IT LTD
- Location
- FIRST FLOOR UNIT 3, PAVILION, ROYDS HALL ROAD, LOWER WORTLEY, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted