Bilingual Customer & Application Support Specialist (French & English) Apprentice
- Join Ebbon Automotive as a Customer Support & Application Support Apprentice. Learn to support customers, troubleshoot software issues, and develop technical skills while completing a Level 3 Customer Service Specialist Apprenticeship.
Role
- Support UK and France customers via phone, email and online systems, logging and resolving software queries while developing application support skills.
- You'll troubleshoot issues, assist with software testing, maintain accurate records and work with Customer Support, Product, Development and Operations teams.
- Gain hands-on experience supporting business software while completing your Level 3 Customer Service Specialist Apprenticeship and building a career in technical support.
Training
- The apprenticeship will be delivered with a blend of online & onsite meetings with the candidates assessor every 4-6 weeks until successful completion of the apprenticeship.
Successful completion may lead to permanent roles; including Junior Application Support Analyst, Application Support Analyst, Technical Support Analyst, Software Support Specialist or Customer Support Consultant. With ongoing training and career development opportunities.
- Apprenticeship Standard
- Customer service specialist (level 3)
- Training Provider
- INTEC BUSINESS COLLEGES LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.30pm, with 1 hour lunch break.
- Expected Duration
- 1 Year 7 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 8th September 2026
- Start Date
- Monday, 14th September 2026
Desired Skills
- Attention to detail
- Excellent Communication skills
- Excellent C/Service Skills
- Good Microsoft Office Skills
- Good IT Skills
- Strong problem solving ability
- Strong Organisation Skills
- Willingness to learn
- Able to manage multiple tasks
- Interest in Technology
- Interest in Software Support
- Fluent in speaking in French
- Fluent in writing in French
- Fluent in writing in English
- Fluent in speaking in English
- C/Service experience desirable
- Friendly & Professional
- Customer focused
- Enthusiastic about Technology
- Eager to learn
- Reliable & Proactive
- Analytical & positive attitude
- Able to work in a team & alone
Qualifications
- English GCSE, grade A* - C / 9 - 4 (Essential)
- Maths GCSE, grade A* - C / 9 - 4 (Essential)
About the Employer
EBBONDACS LTD
Leading the way
Ebbon Group is a digital platforms company with a relentless mission to solve the problems faced by the global automotive community – driving together towards an efficient, sustainable and safer future. We have an established portfolio of products that primarily serve the fleet community.
For over 20 years, we have focused on connecting and automating the automotive community with an increasing range of platforms.