Application Support Analyst
EBITS LLP is a world leader in providing software and hardware solutions for the Aviation refuelling industry. Our systems are deployed in most of the major international airports around the world; our customers include some of the world’s largest corporations.
We are currently recruiting for a well-motivated, proactive, Support Analyst to work as part of the EBITS Support Team.
General duties:
- Work as part of a team that acts as primary contact for clients in multiple locations across the globe
- Logging, investigating and resolving customer requests and progressing them in line with defined SLAs whilst keeping the customer fully up to date
- Always working to provide exemplary levels of customer service.
- Deployment and configuration of applications remotely and occasionally on-site
- Maintain documentation that aids support (support request records, troubleshooting guides, process documents)
- Performing Testing and Quality Assurance work on new and existing software
- Proactively identifying ways to improve processes and ultimately the customers experience
- Delivering occasional training to clients and colleagues
- Covering out of hours on call work on a scheduled basis
Required Skills / Experience:
- Knowledge of Microsoft SQL server 2012 and above
- Knowledge of TSQL and basic functions
- Proficient in Windows 10, 11 and Microsoft Office 365
- Ability to work well both in a team and individually
- Proactive individual with a ‘can do’ attitude
- Excellent customer facing skills
- Ability to demonstrate great analytical and trouble shooting skills
- Desire to provide outstanding customer service
- Excellent written and verbal skills
Desired – Not Essential
- Experience of working in a time pressured environment
- Previous experience of working in a Helpdesk or Service Desk environment