IT Helpdesk Engineer

IT Helpdesk Engineer

St. Albans / Hybrid. Monday to Friday 3 office days, 2 days wfh£26,000 - £27,000

Great role in expanding team. The role is to be responsible for resolving helpdesk tickets, performing system administration tasks, and ensuring smooth operations of IT services for my clients network of offices across the UK ( occasional travel to these offices )

The role requires technical expertise in Microsoft Windows, VMWare, Omnissa Horizon and Microsoft365, as well as experience in troubleshooting laptops, printers, and peripherals.

Responsibilities include:

• Provide technical support by resolving helpdesk tickets for internal staff, ensuring timely and accurate issue resolution.
• System administration, including Office 365, Azure, Active Directory, Group policies.
• Perform routine system administration tasks including updates, backups, and monitoring.
• Administer Omnissa Horizon environment and troubleshoot issues related to virtual desktop access.
• Liaise with third-party suppliers for issue escalation and resolution of problems beyond internal capabilities.
• Assist in the management of legal case management tools (such as Partner 4 Windows) where applicable.
• Document processes, procedures, and resolutions in the company's knowledge base.
• Prepare and deploy new hardware such as laptops and phones to staff.
• Periodical visits to our UK offices for maintenance and rollout of new hardware/software.

Required Skills & Qualifications:

• Proficiency in Windows Server environments.
• Strong understanding of Microsoft Office 365 tools (Word, Excel, Outlook, PowerPoint).
• Experience with Omnissa Horizon or similar remote desktop solutions.
• Experience with managing cloud-based VoIP systems.
• Familiarity with system administration tasks such as mailbox management, user provisioning, and network troubleshooting.
• Familiarity with networking and network management, WAN, LAN and VPN.
• Excellent problem-solving and customer service skills.
• Ability to work effectively with third-party suppliers and manage escalations.
• Experience with MDM solutions such as Intune.
• Strong verbal and written communication skills.
• Be a security minded individual, ensuring that security protocols are followed.
• Relevant certifications (e.g., Microsoft Certified: Windows Server, VMWare Certified) are advantageous but not required.

For more information and to apply please send your CV