Junior Customer Success Manager

We’re supporting a leading international technology business with the appointment of a Customer Success Associate to join its growing UK team.

This is an excellent opportunity for an early-career Customer Success professional to take ownership of customer success initiatives, improve the client journey and work closely with teams across the wider business.

The Role

You will play a key role in developing and delivering the organisation’s customer success approach, with responsibility for:

• Supporting the delivery of the customer success roadmap and taking ownership of operational implementation.
• Developing tools, processes and frameworks to improve customer onboarding, support and feedback.
• Establishing relevant KPIs, objectives and reporting to drive customer satisfaction and retention.
• Identifying opportunities to improve the customer experience and share successful approaches across markets.
• Leading or contributing to projects designed to optimise different stages of the customer journey.
• Working closely with Sales, Marketing, Operations and Technical teams to identify opportunities for account growth and development.

About You

We’re looking for someone with:

• 1–2 years’ relevant professional experience.
• Experience with customer success strategy, processes or implementation, ideally within a SaaS or technology environment.
• Strong project management and coordination skills.
• Excellent stakeholder management and the ability to work effectively across teams and cultures.
• Strong analytical and strategic thinking skills.
• A proactive, commercially minded and results-focused approach.
• The flexibility to thrive in a fast-growing and changing environment.
• Excellent written and verbal English communication skills.
• Fluency in another European language would be advantageous.
• A Bachelor’s degree in Business, Management or a related discipline.

Candidates with a background in fintech or financial services client services who are looking to transition into a Customer Success or Account Management career are also encouraged to apply. We’re particularly interested in people who have strong client-facing, relationship management and stakeholder skills and are keen to move into a broader customer-focused role.

Why Consider It?

• You’ll be joining an international, technology-led organisation where you’ll have the opportunity to work across markets, take ownership of meaningful projects and develop your career within a growing Customer Success function.