Business Analyst

Can you turn complex service requirements into seamless, business-ready delivery?

We’re supporting a leading organisation on a critical transformation programme and are seeking an experienced Business Analyst with strong Service Design / Service Readiness capability.

This is a delivery-focused role where you’ll sit at the heart of operational readiness, ensuring services are fully defined, documented, and accepted ahead of go-live.

The Opportunity

You’ll work across multiple stakeholders and suppliers, driving readiness activity aligned to ORR / FORR milestones. This role blends business analysis with service transition, requiring strong structure, ownership, and stakeholder engagement.

Key Responsibilities:

• Capture and document business, service, and non-functional requirements
• Lead workshops and coordinate inputs across SMEs, suppliers, and operations
• Produce service design artefacts (process flows, SLAs/XLAs, RACI, support models)
• Drive ORR readiness, risk tracking, and BAU handover documentation

Qualifications:

• Proven Business Analyst experience with Service Design / Transition exposure
• Strong ITIL knowledge and ServiceNow experience (CMDB, workflows, catalogue)
• Confident managing multiple stakeholders and delivery workstreams
• Structured, proactive, and highly delivery-focused