2nd Line Support Engineer
2nd Line Support Engineer
Location: London, SE1
Hybrid: 2 days onsite, 3 days remote
Start: November
Contract: 3 months contract
We're looking for an experienced 2nd Line Support Engineer to join a small MSP providing managed IT and cyber security services.
You'll provide hands-on 2nd line support across multiple customer environments, taking ownership of technical issues through to resolution. Excellent customer service is essential, with a strong focus on communication, ticket ownership and keeping users regularly updated.
Key Skills
- Strong 2nd Line IT Support experience
- Strong Microsoft 365, Azure / Entra ID and Exchange knowledge
- Active Directory & Group Policy
- Datto RMM or Autotask PSA - strongly preferred
- Strong networking skills including DNS, DHCP, TCP/IP, VPN, LAN/WAN and Wi-Fi
- Windows 10/11, hardware and software troubleshooting
- Software deployment and PowerShell knowledge advantageous
- Excellent ticket and queue management
- Exceptional customer service and communication skills
- Confident communicating with customers and explaining technical issues clearly
- Proactive approach to providing customers with regular updates
- Strong ownership of tickets from initial investigation through to resolution
- Adaptable, personable and comfortable working within a small MSP
- Previous MSP experience advantageous
ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process