3rd Line Network Support Analyst

ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a 3rd Line Network Engineer.

We are seeking a highly skilled and motivated 3rd Line Network Engineer to join our technical operations team. This role is suited to an experienced networking professional who enjoys solving complex technical challenges and providing expert-level support across a diverse range of customer environments.

Working as part of a senior engineering team, you will act as the escalation point for advanced networking issues, ensuring customer services remain resilient, secure and performing at their best. You'll be involved in troubleshooting, fault resolution, technical investigations and supporting ongoing improvements across a wide variety of network technologies.

This is an excellent opportunity for someone who thrives in a fast-paced managed services environment and is passionate about delivering exceptional technical support.

• Investigate and resolve high-level network incidents that have been escalated from support teams.
• Provide 3rd line technical support for complex networking incidents and service requests across enterprise and ISP environments.
• Monitor, maintain and optimise customer network infrastructure to ensure maximum performance and availability.
• Perform detailed technical analysis to identify root causes and implement long-term solutions to recurring issues.
• Work closely with internal engineering teams to support network changes, upgrades and infrastructure improvements.
• Produce clear technical documentation, update support records and contribute to internal knowledge sharing.

• Strong technical expertise across enterprise networking technologies including LAN, WAN, wireless, firewalls and SD-WAN.
• Advanced fault-finding and diagnostic skills with the ability to resolve complex networking issues efficiently.
• Excellent communication skills with the confidence to engage with customers, colleagues and third-party suppliers.
• Ability to manage competing priorities while maintaining a high standard of service and attention to detail.
• Experience working within structured support environments using IT service management and ticketing systems.

Further job details available upon application.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.