Customer Service Administrator

Customer Service Administrator
2 Month Contract (Likely to be extended)
Location: Dartford (Office-Based)
Rate: £130 per day (Inside IR35)

We are working with a leading IT services company that is seeking a Customer Service Administrator to support a large-scale Device Refresh Project. You'll be joining a young office team and providing essential administrative support to keep the project running smoothly.

Key Responsibilities:
* Making outbound calls to users to arrange device deliveries and collections
* Updating and maintaining spreadsheets and project trackers
* Monitoring and recording Proof of Deliveries (PODs)
* Managing tickets within the customer system (ServiceNow)
* Providing general administrative support as required

Skills & Experience Needed:
* Strong customer service background with confidence communicating across multiple channels
* Good organisation and attention to detail
* Basic Excel / spreadsheet skills
* BPSS clearance within the last 6 months - or willingness to be checked prior to starting

If you're available and would like to learn more, please contact: (url removed) or (phone number removed)

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.