Deskside Support Engineer

Deskside Support Engineer

Salary: £30,000-£34,000

Location: Onsite Manchester

A great opportunity for a Deskside Support Engineer to join an site IT team in Manchester. You'll handle technical issues that can't be resolved remotely, taking full ownership of incidents and service requests while delivering excellent to face support.

Key Responsibilities

• Provide deskside support for Windows 10, Microsoft Office, antivirus, Defender, and encryption tools
• Resolve incidents and service requests requiring site intervention.
• Maintain accurate updates in the ITSM system and communicate clearly with users.
• Escalate P1/P2 issues when required.
• Support product/application evaluations and follow all documented IT processes.

Essential skills

• Experience in deskside 1st & 2nd Line support.
• Strong communication and customer facing skills.
• Strong knowledge of Windows 10 and Microsoft Office.
• Experience with Active Directory (password resets, account management).
• Understanding of antivirus, Defender, and basic security tools.
• Familiarity with encryption technologies (training provided).
• Hardware support: laptops, desktops, peripherals, printers.
• Basic networking: patching, connectivity checks, troubleshooting.
• Experience using an ITSM platform (ServiceNow or similar).
• Ability to diagnose and resolve desktop, software, and user issues.

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process