Helpdesk Manager

IT Helpdesk Manager

Location: Leicester, UK

Salary: £40k - £50k

Job Profile

The Helpdesk Manager is responsible for leading and managing the IT support team and services, ensuring the effective delivery of engineering, IT, and maintenance services.

We are seeking an experienced and motivated Helpdesk Manager to lead our IT support team.

The ideal candidate will be responsible for overseeing the daily operations of the helpdesk, ensuring a high level of support is provided to our channel partners, and driving continuous improvement in processes and service delivery.

This role requires strong leadership skills, a deep understanding of IT systems, hardware maintenance, troubleshooting, and a customer-service-focused mindset.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.