IT Operations Engineer

IT Operation Engineer

Location: Southampton (5x days onsite)

Rate: £200 per day (Inside IR35)

Length: 2 months

Role Profile

As an IT Operations Engineer, you will be part of a global IT team, reporting to the Head of Enterprise IT. You will play a crucial role in maintaining and optimizing our onshore IT systems and onshore staff, ensuring seamless operations across the business.

What will you do:

• Monitor, manage and troubleshoot IT & Network issues across the on-shore environments;
• Respond to and manage 1st & 2nd line IT support incidents and requests, ensuring timely resolution in line with service-level agreements (SLAs);
• Respond to, diagnose, and fault-find monitoring alerts;
• Provide technical expertise to staff regarding technical issues on systems and peripherals;
• Manage IT equipment, software licenses, and peripheral devices, ensuring proper procurement and maintenance;
• Collaborating with other IT Teams to support infrastructure, security and network operations;
• Document, schedule, and implement change requests where necessary;
• Perform root cause analysis on critical issues and establish improvements to prevent repeat occurrences;
• Analyse metrics and contribute to operational reporting.

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.