IT Support Technician

IT Support Technician
Location: Wellington, Somerset (onsite 5x days per week)

Salary: £28k

Role Profile

Are you a problem-solver with a passion for technology and a desire to make a real impact? We're looking for an enthusiastic IT Support Technician to support a vibrant school community teachers, support staff, students, and visitors while also providing remote and onsite support to our partner sites.

In this hands-on role, you'll help keep the technology running smoothly every day, contribute to exciting infrastructure projects, and play a key part in maintaining a modern, secure and innovative IT environment.

Your responsibilities as an IT Support Technician:

• Be the go-to person for day-to-day IT support, ensuring systems and devices are reliable, secure and ready when needed.
• Deliver first- and second-line support-diagnosing issues, troubleshooting efficiently, escalating where needed and keeping users informed.
• Support school events, making sure AV, networking and IT setups run without a hitch.
• Work with the Network Manager on upgrades, maintenance and infrastructure projects across the school.
• Help manage servers, cloud services, networks and endpoint environments.
• Maintain secure IT operations through good practice with access control, patching, backups and safeguarding.
• Deploy and support end-user devices-desktops, laptops, tablets, printers, mobiles and peripherals.
• Set up and troubleshoot AV systems: interactive screens, projectors, digital signage and classroom tech.
• Assist with deploying and maintaining school applications and cloud platforms.

About You

• A logical thinker with strong attention to detail and a passion for problem-solving.
• Great communicator- comfortable working with everyone from senior leaders to students.
• Excellent time-management, able to juggle multiple tasks and prioritise effectively.
• Curious, adaptable and eager to learn new technologies
• End-user support across Windows 10/11, macOS and ChromeOS, including device deployment and modern management (Intune, Autopilot, Apple School Manager, MDM).
• Hardware troubleshooting for PCs, laptops, tablets, printers and peripherals.
• Server and identity management within Windows Server (Apply online only), Active Directory, Azure AD/Entra ID and Group Policy.
• Microsoft 365 administration, including Exchange Online, SharePoint and Teams.
• Networking fundamentals such as DHCP, DNS, TCP/IP, VLANs, switching, Wi-Fi and basic firewall concepts.
• Cloud and security tools, including backup technologies (Veeam, cloud backups), antivirus/endpoint protection, email/web filtering and safeguarding systems.
• Education technology, including MIS platforms (SIMS, iSAMS, SchoolBase) and classroom technologies like interactive screens and AV equipment.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.