Service Desk Analyst

Service Desk Analyst - Aston, Birmingham

Salary: £25,500 - £30,000

Full-Time | 40 Hours per Week

My client is seeking a Service Desk Analyst to be the first point of contact for IT support across multiple sites. This is a fantastic opportunity to join a dynamic team and play a key role in delivering high quality technical support.

Key Responsibilities

• Provide day to day support for hardware, software, telephony, and data connections.
• Assist with operational tasks and infrastructure projects.
• Deliver user training and support PC/laptop provisioning.
• Act as the "face of IT," engaging with staff at all levels.

Essential Skills & Experience

• Previous hands on experience with desktops, laptops, printers, mobile devices, and telephony systems.
• Solid understanding of LAN/WAN, VPN, wireless LAN, MS Active Directory, and Office 365.
• Ability to manage OS updates, antivirus solutions, and business application installations.
• Strong problem-solving skills and a customer-focused approach.
• Professional, polite, and helpful communication style.
• Experience in training users on hardware and software.

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process